3 active alerts.
September 22, 2017 1:00 PM -

Canceled flights and Hurricane Policy

Due to the impacts caused by the passage of Hurricane Maria, please note that scheduled flights on September 22 and 23 to Punta Cana and Puerto Plata, departing from Toronto, Montreal and Quebec are canceled.

Our flight departing from/to Montreal - Samana scheduled on September 24 is also canceled.

Our flights to Punta Cana will resume normal operations on September 24th and flights to Puerto Plata on September 29th. Operations to Samana will resume on 1 October.

Customers affected by these flight cancellations will all be contacted and may (i) travel at a later date; (ii) travel to another destination, subject to certain conditions; (iii) cancel with full refund (excluding travel insurance costs when purchased).

Transat's hurricane policy has been implemented for flights still scheduled to depart until September 25, 2017 to Dominican Republic.

Details about Transat’s hurricane policy are available here.

September 22, 2017 1:30 PM -

Due to the recent hurricanes in some of our South destinations, we are experiencing an increased amount of additional baggage among our customers. Although we deeply appreciate this show of support and kindness, please note that extra weight or additional baggage, depending on the space available, may be refused for operational reasons.
We thank you for your understanding.

September 22, 2017 3:30 PM - Following the recent hurricane activity in some of our Sun destinations, here is an update on our operations in the affected regions.

Cuba
Air operations have returned to normal in Varadero and Holguín. Hotels in Havana, Cayo Largo, Camagüey, Varadero, and Holguin are now operational. Air service to Cayo Coco and Cayo Santa Maria is suspended until October 31, 2017. In the coming weeks, our teams at destination, in collaboration with our hotelier partners, will be providing full details on when hotels may reopen.
 
Dominican Republic
Hurricane Maria has not done any structural damage to the hotels marketed by Transat. Our partners along with local authorities are currently conducting clean-up operations in preparation for resumption of tourism operations. All airports are open. Our flights to Punta Cana and Puerto Plata will resume on September 24 and 29 respectively. Service to Samana, meanwhile, will resume on October 1.

Saint-Martin
Our scheduled flights are expected to begin in late December 2017. In the coming weeks, our teams at destination, in collaboration with our hotelier partners, will be providing full details on when hotels may reopen. 

Puerto Rico
Our scheduled flights are expected to begin in late December 2017. In the coming weeks, our teams at destination, in collaboration with our hotelier partners, will be providing full details on when hotels may reopen.  Our cruise line partners are currently reviewing their Winter 2017–18 itineraries and securing new ports of call.

Cruise packages
We are planning some changes to our Eastern Caribbean and Southern Caribbean cruise itineraries to ensure your comfort and safety and provide the best possible vacation experience. There will be no changes to embarkation/debarkation dates, however. Our cruise line partners are currently reviewing their Winter 2017–18 itineraries and securing new ports of call. We expect to announce these revisions within the next weeks.

There are no revisions for passengers travelling on Western Caribbean itineraries.
 

Air Transat now offers Visa Debit

Transat, one of the largest integrated tourism companies in the world and leader in Canada’s holiday travel industry, and Visa Canada are pleased to announce that Visa Debit is now accepted for bookings and seat selections made on airtransat.ca and via Air Transat’s call centres. Since October 12, 2012, Canadian cardholders have been making Visa Debit payments online and over the phone for air travel, safely and conveniently from their bank account.

Visa Debit allows one-step online electronic debiting of funds, and is backed by Visa’s multiple layers of security, which helps to reduce the risk of fraud through Visa’s Zero Liability Policy, Verified by Visa®, E-Promise, AVS (Address Verification Service) and CVV2 (the three-digit code). For more information about Visa’s Zero Liability Policy and E-Promise, visit www.visa.ca.

“Air Transat is constantly evolving to provide an enhanced customer experience,” said Joseph Adamo, Vice President, Marketing & Web Commercialisation, Transat Canada. “Implementing Visa Debit allows us to better meet the needs and wants of Canadian travellers, who are increasingly seeking greater flexibility in the way they pay for their purchases.”

“We’re pleased to enable Air Transat with the benefits of Visa Debit technology, and proud to bring Visa’s security, convenience and reliability to Air Transat and its passengers,” said Sue Whitney, Head of New Products, Visa Canada.

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