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Feedback process

As part of the continuous improvement of our accessibility and special services policies and procedures, we also make it our duty to collect feedback from our customers regarding their experiences. We also invite any feedback on our accessibility plan and its subsequent progress reports.

If you wish to provide your information and email address with your feedback, please complete the following form.

To submit anonymous feedback, please complete the form below. You can also provide us with feedback, anonymously or not, through any of the means of communication listed in the contact table at the bottom of the page.

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Important information regarding the use of personal data
All information collected is intended for Air Transat, the data controller, for the purposes of processing your bookings or subscriptions to our newsletters and/or programs. It may also be used by Transat Tour Canada, an affiliate of Air Transat, as a data controller, for the conduct of marketing and statistical studies, to customize and continuously improve your customer experience, to provide you with the most suitable offers and to send you targeted advertising. If you have consented, it may be used to send you promotional offers. Since the data controller's servers are located in Canada, the information collected will be transferred outside of the European Union. Some of this information may also be communicated to third parties, namely to our subcontractors, who may also be located outside the European Union. In accordance with applicable regulation, you have various rights regarding the use and protection of your personal information. When the basis for processing is your consent, you may withdraw that consent at any time. To learn more about your rights, the use and protection of your personal information, please refer to our Privacy Policy. If you wish to exercise one of these rights or contact our Data Protection Officer, please fill out the Privacy Policy Form.

Contact us

Communication channel How to contact us
Mail Customer Relations Department
300 Léo-Pariseau Street, suite 1200
Montreal, Quebec H2X 4C2
Social networks Private messages on: Facebook Will open in a separate browser window, Twitter Will open in a separate browser window or Instagram Will open in a separate browser window
Telephone 1 877 TRANSAT (872-6728) (toll-free) or 514 636-3630
Bell Relay Service
For people who are deaf or hard of hearing, as well as people with a speech impediment
1 800 855-0511 (voice to teletype)
or 711 (teletype to voice)
1 800 855-1155 (TTY to TTY)
The operator must contact our Contact Centre at one of the following numbers: 1 866 234-5136 or 514 906-5196