Baggage

Your baggage is lost or delayed?

1. Complete a Property Irregularity Report (PIR) with an Air Transat agent upon arrival at the destination airport.
   • All information gathered will be entered into the WorldTracer Baggage tracing system.
   • Our local representative will keep you informed during your stay at your destination.
2. Track progress online via WorldTracer Baggage tracing system with your reference number from your PIR.
3. Once your baggage is located, every effort will be made to deliver it to you in a secure manner and as quickly as possible.

In the case you do not receive your luggage within two days, Please fill out the form.

What is Air Transat's responsibility?

Air Transat’s liability for damages sustained in the case of destruction or loss of, or delay of checked baggage is the same for all flight sectors and will be limited to the sum of 1288 SDR. 

Fees paid for the lost or delayed baggage are refundable in accordance with the terms and conditions of the Montreal Convention. Baggage is considered lost if it is not found within 21 days from the date on which it should have been delivered.

Please note that, we will treat all lost/damaged baggage claims in accordance with the provisions of the Montreal Convention and its amendments for all international flights and in  accordance with the Air Transat Domestic Tariff Norms (available upon request) for all domestic flights.  

You wish to make a claim?

For delayed baggage: Please make your inquiry no later than 21 days from the date your baggage was returned to you.
For lost baggage​: Please make your inquiry within 30 days from the date the baggage should have been delivered.

Failing to comply to this condition will result in absence of a compensation.

Please fill out the form with theses documents:

• The original PIR/report
• A copy of your E-ticket
• Any applicable receipts
• Any other relevant supporting documentation
• A brief overview of the situation including any details of which we should be aware

Fill out the form

What to do if you find that your luggage is damaged?

At the airport: Complete a Property Irregularity Report (PIR) with an Air Transat agent.
After you leave the airport: If a PIR is not completed upon your arrival, your claim must be submitted in writing to Air Transat within 7 days from the date of receipt of the baggage, accompanied by a copy of your E-ticket.

Repairing your damaged luggage

• Keep the damaged bag, even if you think it is beyond repair.
• You will be informed of the name and address of a baggage repair shop, as close as possible to your residence or temporary address.
• You have 45 days from the date that your claim was made to present your baggage for repairs.
• Please take your damaged baggage along with the original PIR to the supplier mentioned at the bottom of the completed report. The supplier will bill Air Transat directly.

 

What is Air Transat's responsibility?

Air Transat’s liability for damages sustained in the case of destruction or damage of checked baggage is the same for all flight sectors and will be limited to the sum of 1288 SDR. 

Fees paid for the damaged baggage are refundable in accordance with the terms and conditions of the Montreal Convention.

Please note that, we will treat all lost/damaged baggage claims in accordance with the provisions of the Montreal Convention and its amendments for all international flights and in  accordance with the Air Transat Domestic Tariff Norms (available upon request) for all domestic flights.

You wish to make a claim?

Please send us your claim no later than 7 days (after the date your baggage was delivered to you). Failing to comply to this condition will result in absence of a compensation.

Fill out the form including the following documents:

• The original PIR/report
• A copy of your E-ticket
• A written claim
• Picture of bagage damage if no PIR/Report completed
• Any receipt for baggage fee/excess
• A complete and detailed list of damaged items with their individual value (proof of purchase may be required) and approximate date of purchase

Fill out the form

Air Transat cannot always guarantee that your checked baggage will be carried on the flight if sufficient space is not available as per its discretion.

Furthermore, in the event of delay in delivery or loss of baggage, the passenger must notify the Carrier’s airport personnel in writing (through the completion of a Property Irregularity Report) as soon as the failure to deliver checked baggage at the airport of destination is ascertained. Failure to do so will result in denied compensation in the event the baggage in question is declared lost after a 21-day search.

To ensure your baggage travels with you, please present all of your checked baggage to us at your airport of departure. Air Transat cannot assume responsibility for any baggage that is not presented at our check-in counter.

The following items declared or found in checked baggage shall be subject to removal prior to the baggage in question being accepted for carriage by the Carrier:

• medication
• medical devices
• money
• jewellery
• silverware
• electronics
• laptop computers
• personal audio/video devices
• negotiable documents
• securities
• samples of business documents or other valuables (other than articles of clothing) shall not be accepted as checked baggage.

The Carrier shall not be liable for damage to fragile, valuable or perishable items where such damage is the result of the inherent defect, quality or vice of the item in question.

Unsuitably or inadequately packed items will be accepted at the Carrier’s discretion and, where accepted, compensation may be denied as a result of the aforementioned factors. The Carrier assumes no liability for the delay in delivery of any perishable items accepted as checked baggage.

Any complaint, whether for total or partial loss, damage, or delay, must be submitted in writing and sent within the time limit above, failing which, no action may be brought against the Carrier.