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1 active alert.
February 17, 2019 4:00 PM -

Global Affairs Canada has recently elevated it’s advisory for Haiti to avoid all travel due to the reigning civil unrest throughout the country.   This is the highest level of the Canadian government’s Travel Advice and Advisories.

Considering the current level of insecurity, we strongly recommend that you respect this advisory.

Information regarding vacation packages
Given the uncertain accessibility of the road leading to the Royal Decameron Indigo Beach, Transat cannot guarantee safe transfers and has therefore stopped the sale of vacation packages, until the end of April 2019.

Information regarding flights
Until the government has reduced its alert level, all customers who have booked a flight to Haiti for the months of February, March and April 2019 are entitled to modify their reservation without penalty. Customers are invited to contact their travel agency or Air Transat’s Contact Center to adjust their file accordingly.

For the time being, Air Transat’s flight operations continue as planned.  However, the situation may change at any moment and without notice. 

Archives

Consult our archives to catch up on news previously posted on our website.

Passenger Notification - Samsung Galaxy Note 7

Effective October 15, 2016

For safety reasons on all flights, Samsung Galaxy Note 7 devices are strictly forbidden.  Such devices may not be transported at all, including in checked, carry on baggage or on one’s person.

Transat comes to Fort McMurray’s aid

As a gesture of solidarity, Transat is announcing a gift of $25,000 to the Canadian Red Cross to help relief efforts for the people and municipalities affected.

Zika virus

Montreal, August 3, 2016 - Based on the guidelines of competent authorities, we are exercising flexibility in the interest of our clients travelling to destinations affected by the Zika virus.

Brussels Airport: New security measures

Following recent events at the Brussels Airport, all passengers will be required to show proof of travel (e-ticket or itinerary) at the marquee tent entrance before they can proceed to the pre check-in lounge.

Telephone scams (vishing)

Neither Air Transat nor any other subsidiary of the Transat group engage in promotional offers by telephone. Please be vigilant and never give out personal information over the phone to someone who has contacted you.

New Air Transat’s application for smartphones

The Air Transat mobile application gives travellers access to their flight status, information on the destinations offered by Transat and allows them to download their electronic documents.

Haïti: Entry fees

All foreign nationals arriving in Haiti are now required to pay a US $10 tourist fee.