1 active alert.
July 20, 2017 -

Effective July 19, 2017, the U.S. Department of Homeland Security has implemented enhanced security measures for passengers flying to the United States. These measures include heightened inspection of personal electronic devices, such as laptops and tablets. Electronic devices larger than a smartphone must be charged with enough battery power to be turned on upon request and easily accessible, with covers, cases or any other packaging removed, in preparation for screening at the security checkpoint. Any refused item will not be permitted in checked baggage. Air Transat will be unable to provide storage or assume responsibility for these items during your trip.

To allow for additional time to go through security and to ensure you don’t miss your flight, please arrive at the airport three hours prior to your scheduled departure time.

For further information, please visit the U.S. Department of Homeland Security website.

Telephone scams (vishing)

We have been made aware that some of our customers have received promotional automated calls from Air Transat saying that because they are one of our preferred clients, they will benefit from a substantial discount on a future booking with Air Transat. The customer is then asked to provide a credit card or other personal information. Other vishing tactics may include advising a customer that they have won a trip, a vacation or other sort of prize from Air Transat.

Neither Air Transat nor any other subsidiary of the Transat group engage in promotional offers by telephone and these calls are fraudulent. Please be vigilant and never give out personal information over the phone to someone who has contacted you.

If you receive such a call, we recommend you report it to the Canadian Anti-Fraud Centre by clicking here or by calling 1-888-495-8501.

Thank you for your collaboration.

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