Pets and service dogs

Advance booking

When travelling with your pet cat or dog, please reserve space for them at least 3 days prior to departure. This ensures that the maximum number of pets per aircraft has not been exceeded. Passengers who have not made advance arrangements may be denied carriage of their animal.

Maximum weight

The maximum combined weight of an animal and its cage should be 32 kg (70 lb). If your animal and cage exceed this weight, please contact us to confirm if they will be allowed on board.

Check-in time

All animals must be ready, inside their cage and presented at the Air Transat check-in counters no later than 90 minutes prior to departure time. Animals presented after that time may be denied transport.

Each country has specific requirements for the acceptance of animals, including documentation, restrictions on breeds, and fees and conditions for acceptance. Please consult local authorities before departure.

Passengers must be in possession of all animal-related documents required by the country of destination.

This service is not available on connecting or codeshare flights.

Restrictions

Air Transat does not transport pit bulls. In addition, certain breeds of dog are refused entry to some countries or regions. We are, therefore, unable to transport the following dog breeds:

• American Staffordshire Terrier
• Boerbull
• Staffordshire Bull Terrier
• American Pit Bull Terrier
• Mastiff
• Tosa

Please also note the following country-specific restrictions on travelling with pets:

To Israel: Mandatory advance notification and strict regulations are in effect. See the detailed instructions on travelling with pets to Israel.

To Jamaica: No animals are accepted on flights to Jamaica.

To Mexico : Strict regulations are in effect. Owners must hold specific health certificates issued within a certain time period prior to travel. Failure to present valid documents will result in the quarantine of the animal upon arrival and additional costs for veterinary inspection. Complete information can be found on the Servicio Nacional de Sanidad, Inocuidad y Calidad Agroalimentaria website (only in Spanish).

To Portugal: Advance arrangements are mandatory for all cats & dogs (including service dogs) entering Portugal from outside the European Union. Click here Will open in a separate browser window for details.

To St. Lucia, Republic of Ireland and United Kingdom: Cats and dogs are accepted as cargo only on Air Transat flights – advance arrangements are required and additional fees apply. Certified service dogs are accepted.

To St. Maarten: An advance application for entry is required and can be requested via email at lvv@sintmaartengov.org, minimum five (5) days prior to your expected arrival date. For further information, please contact: Inspection Department TEZVT - Agriculture, Livestock and Fisheries, Tel: +1 (721) 542-5641, +1 (721) 542-5641 (O) / +1 (721) 520-7213 (M)

Larger cages must be shipped via Air Transat cargo and advance arrangements are required. The maximum combined weight of an animal and it's cage is 32 kg (70 lb). Should your animal and cage exceed this weight, please contact us to verify acceptance.

• The animal must be in a cage approved for air transportation (IATA regulations) and bear the animal’s name.
• A plain rigid plastic cage is mandatory. Cages made of wire or any other material will not be accepted (a wire door is acceptable).
• All cage doors must be secured with a locking mechanism to prevent opening (see additional information below about supplemental strapping).
• Maximum cage size accepted at check-in:
  • length of 123 cm (48,5 in),
  • width of 81,3 cm (32 in),
  • height of 90,2 cm (35,5 in).
  • larger cages must be shipped via Air Transat cargo and advance arrangements are required.

• The cage must provide sufficient space for the animal to stand up straight-legged, turn around, and lie down. For the comfort and safety of the animal, cages that do not comply with the requirements described above will be denied for transportation of the animal.

Guide for selecting the correct crate for the animal:

Source: www.iata.org Will open in a separate browser window

 

No animal under 12 weeks of age may travel alone.
Exceptions: A female dog with puppies or a female cat with kittens between 6-12 weeks old, or, up to 3 puppies or kittens from the same litter between 12 weeks and 6 months. The cage must be large enough to accommodate all of the animals and meet the comfort requirements outlined above.

Supplemental strapping

For the safety for your animal, Air Transat may apply supplemental strapping to your animal’s cage (at no charge) which helps to ensure your dog or cat remains secure for the duration of their trip. Once you have exited the baggage hall at your destination, you will need a sharp instrument to cut the strapping from the cage.

Please note that security restrictions prevent our ground personnel from providing this tool for you. We recommend the cutting tool be packed in your checked baggage as it won’t be permitted as carry-on or through any security checkpoint.

Rates and charges shown apply only to animals checked into the cargo hold. Service animals on duty in the passenger cabin fly free. At airports outside of Canada, actual amounts may vary and will be charged in the currency used in the departure airport.

To and from Europe: CAD $275 each way per animal.

To and from South/U.S.: CAD $150 each way per animal.

Domestic flights within Canada: CAD $75 each way per animal

Our fees are payable at the time you make the reservation for your animal(s).

Upon entry into Canada: A CAD $30 fee (plus tax, per animal) will be required for inspection by Agriculture Canada. Arrivals from the U.S. are exempt.

Exception:

For animal transport TO United Kingdom and Republic of Ireland, please contact our Cargo department Will open in a separate browser window for rates and procedures as animals travelling to these destinations cannot be accepted at airport check-in.

Upon payment of the charges associated with the reservation for your animal, Air Transat will reserve a space on the flight(s) selected. Passengers must notify Air Transat of any changes to their itinerary. Changes to the travel itinerary of the animal are accepted up to 3 days prior to departure without any penalty. Cancellations to the travel itinerary of your animal are accepted up to 30 days prior to departure. In the event of cancellation as provided in the present clause, Air Transat’s liability is limited to refunding the charges incurred for this service only.

Air Transat is committed to being a leader in protecting and improving global animal welfare.  In our air and cargo operations, Air Transat pledges to:

• Prohibit the transport of the following:
  - Big game hunting trophies from the African “Big Five” (lion, leopard, elephant, rhinoceros, cape buffalo) 
  - Endangered species and their related products, unless they are carried under a CITES (Convention on International Trade in Endangered Species) permit
  - Unsustainably traded wildlife, including their body parts (ex. shark fins)
  - Animals destined for laboratory research and/or scientific experimentation, such as nonhuman primates and dogs

• Comply with all government regulations regarding protected species and act in accordance with IATAs Resolution on the Illegal Trade in Wildlife, including the United for Wildlife Buckingham Palace Declaration

• Transport animals in accordance with IATA live animal regulations

• Support animal welfare groups working to promote the humane treatment of animals in tourist destinations via the transport of veterinary supplies, equipment, and rescued animals