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We are currently receiving an exceptionally high volume of calls and messages to our Contact Centre, which causes much longer delays than those to which our customers are accustomed. We sincerely apologize for this and thank you for your patience. Rest assured that we are doing everything we can to reduce wait times as much as possible: this is our top priority.
Before calling our Contact Centre, we invite you to consult the links below:
Treat yourself in Economy Class. Benefit from privileges: a piece of baggage included, seat selection and priority services at the airport.
Seat selection is offered up to 24 hours before departure.
Please note that, as of November 1, 2021, for new Option Plus bookings for South and United States departures on or after May 1, 2022, the Bistro menu meal will no longer be included. Option Plus for flights to and from the South and the United States will remain the same for winter 2021-22. There are no changes to Option Plus for flights to and from Europe.
*Some exceptions apply. For more details and others Eco Fares, please refer to our Baggage page. For a maximum of 2 pieces of baggage per passenger.
**Some restrictions apply. For more details please refer to the Additional info section below.
Please read this important notice for flights operated by other carriers.
1-877-TRANSAT (872-6728) or +1-514-636-3630
1-866-234-5136 (TTY) or 514-906-5196
English and French speaking operators are available 7 days a week, 24 hours a day.
Important information regarding the use of personal data
All information collected is intended for Air Transat, the data controller, for the purposes of processing your bookings or subscriptions to our newsletters and/or programs. It may also be used by Transat Tour Canada, an affiliate of Air Transat, as a data controller, for the conduct of marketing and statistical studies, to customize and continuously improve your customer experience, to provide you with the most suitable offers and to send you targeted advertising. If you have consented, it may be used to send you promotional offers. Since the data controller's servers are located in Canada, the information collected will be transferred outside of the European Union. Some of this information may also be communicated to third parties, namely to our subcontractors, who may also be located outside the European Union.