CUBA special flexibility

Due to low occupancy rates in certain properties, local authorities have decided to temporarily close them and relocate guests to other establishments of an equivalent or higher category. This measure is intended to ensure the continuity and quality of the services provided.

Transat Flexibility

For any travel file with an arrival date between February 7 and April 30, 2026, at a hotel affected by a temporary closure, travelers may change the date, hotel, or destination without penalty.

The client or travel agency must submit a request for cancellation with the issuance of a travel credit. This credit will be generated within 48 hours, and travelers will then be able to book their new vacation for the date and destination of their choice. The credit will remain valid for one year from the original return date.

List of closed hotels as of Feb 6, 2026, 12:00pm. (Subject to adjustments as needed)

SNU (Cayo Santa Maria)

  • Valentin Perla Blanca
  • Sol Cayo Santa Maria
  • Melia Buenavista

CCC (Cayo Coco)

  • Iberostar Playa Pilar
  • Gran Muthu Imperial Cayo Guillermo

VRA (Varadero)

  • Hotel El Patriarca

HOG (Holguin)

  • Gran Muthu Ensenada

Conditions

For clients affected by these closures who prefer to postpone their trip, Transat is offering the following flexibility:

  • If the booking is for one of the properties listed above with a departure scheduled between February 7 and April 30, 2026 inclusive, the trip may be cancelled at no charge, and a travel credit will be issued.
  • This credit will be valid for one year from the originally scheduled return date and may be applied toward any Transat product.

To proceed, please complete the following form:

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Booking information
  • 8 number-digits for files booked with Transat Tours

 

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