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February 10, 2020 -

In order to limit the spread of the coronavirus (2019-nCoV), an increasing number of countries are imposing quarantine or denying entry to visitors who have recently been to the People's Republic of China. If this is your case, it is your responsibility to check the entry restrictions of your destination country.

The situation is evolving rapidly and is beyond our control. We recommend that you regularly check the restrictions put in place by the border authorities of the country you are planning to visit. Please note, however, that Air Transat will not be held liable and will not assume any expense in the event that you are refused entry into your country of destination due to these restrictions.

Should you need to change your itinerary, please contact your travel agency or our 24/7 customer contact centre.

My Booking

Access your booking to manage it easily! Questions? See our FAQ section

Is your checked baggage included?

Booked a flight with our Eco Budget fare?
Checked baggage isn’t included. Add at least 24 hours before departure and save up to 20% on your first checked bag.

For reservations made via Club Medclick here
If you are a Travel Agentclick here

Important information regarding the use of personal data
All information collected is intended for Air Transat, the data controller, for the purposes of processing your bookings or subscriptions to our newsletters and/or programs. It may also be used by Transat Tour Canada, an affiliate of Air Transat, as a data controller, for the conduct of marketing and statistical studies, to customize and continuously improve your customer experience, to provide you with the most suitable offers and to send you targeted advertising. If you have consented, it may be used to send you promotional offers. Since the data controller's servers are located in Canada, the information collected will be transferred outside of the European Union. Some of this information may also be communicated to third parties, namely to our subcontractors, who may also be located outside the European Union. In accordance with applicable regulation, you have various rights regarding the use and protection of your personal information. When the basis for processing is your consent, you may withdraw that consent at any time. To learn more about your rights, the use and protection of your personal information, please refer to our Privacy Policy Privacy Policy Form. If you wish to exercise one of these rights or contact our Data Protection Officer, please fill out the Privacy Policy Form. Privacy Policy.

  Manage your booking with the Air Transat app

    • Get your boarding passes and travel documents
    • Select your seats, add Option Plus, an additional baggage or a gourmet meal to your reservation
    • Receive notifications about your trip
    • Call the Transat team at destination for free*
    • Follow your flight status
    *Free Internet calls require a WiFi connection; otherwise, standard data rates apply.
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Frequently asked questions



Note: If you have just made your booking, please allow for a delay of 15 to 30 minutes for your file to generate.

Access your booking to add the following services:

  • Select the seat that is right for you
  • Choose Option Plus for extra privileges and services in Economy Class
  • Pre-order a gourmet meal from the Chef's Menu by Daniel Vézina
  • Pay your additional baggage allowance

Checked baggage is not included for flights booked with the Eco Budget fare. Add at least 24 hours before departure and save up to 20% on your first checked bag.
See Air Transat's complete baggage policy.


In addition to your valid passport, you will need:
  • a valid Electronic Travel Authorization (eTA), or;
  • a valid visa including an eTA, or;
  • a valid Permanent Resident Card (PRC)

Learn more about eTA or consult our Passport and travel documents section.



Packages, cruises and hotels

Depending on the version of your electronic document, this is where you can find your confirmation number or reservation number that will allow you to access the form

Note: If you have just made your booking, please allow for a delay of 15 to 30 minutes for your file to generate.

E-documents are available 45 days prior to your departure and once your travel is paid in full.

One checked bag is included with a package a cruise or a hotel.
See Air Transat's complete baggage policy.