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We are currently receiving an exceptionally high volume of calls and messages to our Contact Centre, which causes much longer delays than those to which our customers are accustomed. We sincerely apologize for this and thank you for your patience. Rest assured that we are doing everything we can to reduce wait times as much as possible: this is our top priority.
Before calling our Contact Centre, we invite you to consult the links below:
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Important information regarding the use of personal data
All information collected is intended for Air Transat, the data controller, for the purposes of processing your bookings or subscriptions to our newsletters and/or programs. It may also be used by Transat Tour Canada, an affiliate of Air Transat, as a data controller, for the conduct of marketing and statistical studies, to customize and continuously improve your customer experience, to provide you with the most suitable offers and to send you targeted advertising. If you have consented, it may be used to send you promotional offers. Since the data controller's servers are located in Canada, the information collected will be transferred outside of the European Union. Some of this information may also be communicated to third parties, namely to our subcontractors, who may also be located outside the European Union.