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December 31, 2019 -

Following the start of the strike by Swissport employees at Montreal-Trudeau International Airport, Air Transat wishes to reassure its passengers that flight operations are continuing as normal. All the same, travellers are advised to check their flight status before coming to the airport. Follow your flight status by email, SMS or Air Transat app.

Contact us

Here are some ways you can keep in touch and up to date with Air Transat! Please contact us at the appropriate address or telephone number below.

For any request concerning a reservation, a price quote or modification to a booking made on our website, please contact our Booking Centre at 1-877-TRANSAT (872-6728) open 24/7.  For a booking made via a travel agency, please contact your travel agent.

Live Chat

Telephone Website/Email

Local phone number from Canada, USA and Mexico:

Toll-free call from a landline telephone from Canada and USA:
1-877-TRANSAT (872-6728)

Hearing impaired:
1-866-234-5136 (TTY) (Toll-free call from a landline telephone) 

Please fill in an electronic form to contact us.

At Air Transat, we value your experience flying with us and appreciate how frustrating it can be to leave something behind on an aircraft. In order to reunite you with your belongings, we have partnered with Chargerback to manage our Lost and Found services. For best results, make sure that you provide as much information as possible when completing the form. Once you have submitted the form to Chargerback, a tracking number will be emailed to you. If your lost item is located, Chargerback will send you an email with instructions on how to retrieve your item.

“Please note that Air Transat offers Lost and Found services as a courtesy and is not liable for any missing property or damaged items.”

If the item was lost on an Air Transat flight, please complete the following form.

If the item you have lost is a piece of checked baggage, please complete the following form baggage claim or call +1-800-388-5836

If the item you have lost is a passport, you must immediately advise the authorities, such as a passport office or consulate. All passports that are found by Air Transat are turned over to Local Immigration Office or Canada Border Services.

If the item was lost anywhere at the airport, please contact the airport lost and found services.

If the item was lost at a hotel, please contact the hotel directly.

Telephone Website/Email

1-800-387-2672 (Toll-free call from a landline telephone) or 514-987-6078

Hearing impaired:
1-866-234-5136 (TTY) (Toll-free call from a landline telephone) 

Did you experience a flight disruption? You must contact us through this form.
For any other questions/comments, please fill in the corresponding e-form.

Telephone Comments

Local phone number:

Toll-free call from a landline telephone from Canada and USA:
1-877-TRANSAT (872-6728)

Only for bookings made on or via the Air Transat call center.

Telephone Website/Email
1-866-322-6649 Click here for more information about Group Travel


Local phone number:

Toll-free call from a landline telephone from:
Canada and USA: 1-855-333-1101
Colombia: 005 800 88 81 02 22
Costa Rica: 005 800 88 81 02 22
Copenhagen: 00 45 78 74 69 53
Dominican Republic: 1-800-203-9764
Greece: 00 800 161 220 40090
Haiti: 509 2813 1829
Jamaica: 1-800-204-0020
Mexico: 800 265 1064

Telephone Website/Email Comments


Hearing impaired:
+1-514-906-5196 (TTY)

Click here for more information about Cargo For transportation or shipping of oversize, heavy, restricted or dangerous goods that cannot be carried as checked baggage

Click here for media inquiries

Click here for any questions or comments related to our Privacy Policy

If your request is related to access, rectification or erasure of your personal information, you must fill out the identity verification form and follow the instructions.

Air Transat's mobile app, the key to: your boarding cards, online check-in and updates on your flight status. Will open in a separate browser window
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