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Notice to Travellers

This section contains important notices and travel advisories. We wish to remind you that it is important to stay informed about changes that may affect your trip. Below is a list of travel advisories.

Travel advisory

Strike at Montréal airport: normal operations maintainedDecember 31, 2019

Following the start of the strike by Swissport employees at Montreal-Trudeau International Airport, Air Transat wishes to reassure its passengers that flight operations are continuing as normal. All the same, travellers are advised to check their flight status before coming to the airport. Follow your flight status by email, SMS or Air Transat app.

Important Notice

Unlimited national inter-professional strikeJanuary 07, 2020

Due to a nationwide multi-sector strike, SNCF and RATP traffic is still severely disrupted on the entire network since Thursday, December 5, 2019. Travelers are encouraged to opt for alternate modes of travel.

  • For the duration of the strike, information regarding trains in operation is available on the SNCF Assistant and via SNCF information tools.
  • In parallel, the DGAC, France’s national air-traffic control organisation, informs that the strike notice is relayed by several air traffic control unions concerning an indefinite strike starting December 5.

Passenger Notification – MacBook ProAugust 15, 2019 2:38 PM

Due to safety concerns raised by the European Union Aviation Safety Agency (EASA) and the Federal Aviation Administration (FAA), 15-inch MacBook Pro laptop (manufactured by Apple Inc. between September 2015 and February 2017) are allowed in cabin if the battery of these laptops has been changed.
Thank you for your collaboration.

Absence of Boeing 737 MAX in the Air Transat fleetMarch 13, 2019

Following the announcement by the Canadian Minister of Transport concerning the grounding of all Boeing 737 MAX aircraft, we have received a large number of inquiries concerning our fleet and the status of our flights. We wish to reassure our passengers that Air Transat flights are not affected by the Minister’s announcement as Air Transat does not operate the Boeing 737 MAX aircraft.

History

Entry requirements for Canada have changed. Find out if they apply to you.

In addition to your valid passport, you will also need:

  • a valid Electronic Travel Authorization (eTA)*, or;
  • a valid visa, or;
  • a valid Permanent Resident Card (PRC)

See Canada.ca/eta for complete details. 

*Holders of a valid Canadian passport, Canadian Permanent Resident Card (PRC) or Canadian visa, as well as U.S. citizens, are ineligible for an eTA and must present their original documents for travel.

Global Affairs Canada has recently elevated it’s advisory for Haiti to avoid all travel due to the reigning civil unrest throughout the country. This is the highest level of the Canadian government’s Travel Advice and Advisories.

Considering the current level of insecurity, we strongly recommend that you respect this advisory.

Information regarding flights
Until the government has reduced its alert level, all customers who have booked a flight to Haiti before February 12, 2019 for departure in March and April 2019 are entitled to modify their reservation without penalty. Customers are invited to contact their travel agency or Air Transat’s Contact Center to adjust their file accordingly.

Air Transat announces the revision of its flight program on Haiti and will suspend its Sunday flights from March 17 to April 28, 2019. The carrier will only maintain its Wednesday flights for the period. Note that the situation may change at any moment and without notice.

Information regarding vacation packages
Given the uncertain accessibility of the road leading to our hotels, Transat cannot guarantee safe transfers and has therefore stopped the sale of vacation packages, until the end of October 2019.