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Notice to Travellers

This section contains important notices and travel advisories. We wish to remind you that it is important to stay informed about changes that may affect your trip. Below is a list of travel advisories.

Important Notice

Absence of Boeing 737 MAX in the Air Transat fleetMarch 13, 2019

Following the announcement by the Canadian Minister of Transport concerning the grounding of all Boeing 737 MAX aircraft, we have received a large number of inquiries concerning our fleet and the status of our flights. We wish to reassure our passengers that Air Transat flights are not affected by the Minister’s announcement as Air Transat does not operate the Boeing 737 MAX aircraft.

History

Entry requirements for Canada have changed. Find out if they apply to you.

In addition to your valid passport, you will also need:

  • a valid Electronic Travel Authorization (eTA)*, or;
  • a valid visa, or;
  • a valid Permanent Resident Card (PRC)

See Canada.ca/eta for complete details. 

*Holders of a valid Canadian passport, Canadian Permanent Resident Card (PRC) or Canadian visa, as well as U.S. citizens, are ineligible for an eTA and must present their original documents for travel.

Global Affairs Canada has recently elevated it’s advisory for Haiti to avoid all travel due to the reigning civil unrest throughout the country. This is the highest level of the Canadian government’s Travel Advice and Advisories.

Considering the current level of insecurity, we strongly recommend that you respect this advisory.

Information regarding flights
Until the government has reduced its alert level, all customers who have booked a flight to Haiti before February 12, 2019 for departure in March and April 2019 are entitled to modify their reservation without penalty. Customers are invited to contact their travel agency or Air Transat’s Contact Center to adjust their file accordingly.

Air Transat announces the revision of its flight program on Haiti and will suspend its Sunday flights from March 17 to April 28, 2019. The carrier will only maintain its Wednesday flights for the period. Note that the situation may change at any moment and without notice.

Information regarding vacation packages
Given the uncertain accessibility of the road leading to our hotels, Transat cannot guarantee safe transfers and has therefore stopped the sale of vacation packages, until the end of October 2019. 

Please note that due to a scheduled maintenance on our system, it will be impossible to use the search engine, to book online, to do your seat selection or to retrieve your booking in the "My booking" section between 11:45pm and 2:15am (EST).

Thank you for your understanding.