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Aviso para viajeros

Esta sección incluye un aviso importante y recomendaciones para el viaje. Te recordamos que es importante mantenerse informado acerca de los cambios que puedan afectar tu viaje. A continuación, se presenta una lista de recomendaciones.

Recomendación de viaje

Travel disruptions due to hurricane over Orlando, Floridaseptiembre 27, 2022

Important Notice – Hurricane warning for Orlando, Florida – Temporary closure of MCO airport

In anticipation of hurricane Ian’s passage near Orlando, Florida, Orlando International Airport will be closed until Friday, September 30 at 12:00PM ET. As such, flights TS928 & TS929 scheduled to operate on Wednesday, September 28, 2022, have been postponed to Friday, September 30, 2022.

Our hurricane policy is now in effect our flights to Orlando scheduled to operate from September 28 to 30, 2022 inclusively.

We strongly recommend that you follow the status of your flight by downloading our mobile app or by visiting our flight status and schedule webpage.

For more information or to modify your travel arrangements, consult our hurricane policy.

Notificación importante

Longer than usual wait timesseptiembre 17, 2021

We are currently receiving an exceptionally high volume of calls and messages to our Contact Centre, which causes much longer delays than those to which our customers are accustomed. We sincerely apologize for this and thank you for your patience. Before calling us, we invite you to consult the following pages:

Entry requirements by destination Modify or cancel a reservation On-hold help

Historial

En estos momentos, tenemos problemas técnicos.

El problema debería resolverse en breve.

Disculpe las molestias.