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Notice to Travellers

This section contains important notices and travel advisories. We wish to remind you that it is important to stay informed about changes that may affect your trip. Below is a list of travel advisories.

Important Notice

Longer than usual wait times17 September, 2021

We are currently receiving an exceptionally high volume of calls and messages to our Contact Centre, which causes much longer delays than those to which our customers are accustomed. We sincerely apologize for this and thank you for your patience. Before calling us, we invite you to consult the following pages:

Entry requirements by destination Modify or cancel a reservation On-hold help


Only a limited number of trains will run from Gatwick Airport between 7am and 5.30pm on July 27, with no service at all outside of these hours. We strongly advise you to use alternative forms of transport and allow extra time for your journey. More details >

We are currently experiencing technical difficulties with the reservation system.

The issue should be resolved shortly.

We apologize for the inconvenience.