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You have a travel credit issued as a result of COVID-19 and would like a refund?
To verify your eligibility and submit a request, please visit our dedicated page.
Following measures announced by the Canadian government, our operations are temporarily suspended until June 14, 2021.
If you have any questions, please refer to our FAQ.
NEW! If you received a travel credit for a cancelled Air Transat flight, you could now redeem it online when booking a new flight on airtransat.com thanks to our self-service feature.
Find your flight on airtransat.com with our search engine.
When prompted for payment at step 3, choose "Use your travel credit" and enter your travel credit number in the field provided.
Your flight travel credit number is a 6-digit alphanumeric code. It can be found on your electronic document:
The amount will automatically be applied to your new booking, and you will receive a confirmation when it’s done. You can then redeem another travel credit or complete your booking.
If the price of your new booking is lower than the amount of your travel credit, the remaining amount will be kept on file for future use. However, if the price of your new booking is higher than the amount of your travel credit, you will have to pay the difference.