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We are currently receiving an exceptionally high volume of calls and messages to our Contact Centre, which causes much longer delays than those to which our customers are accustomed. We sincerely apologize for this and thank you for your patience. Before calling us, we invite you to consult the following pages:
The information included in this page pertains only to travellers on flights to/from the U.S.
TSA Cares Initiative
You can take advantage of this dedicated resource for passengers with disabilities, medical conditions or other circumstances, or their loved ones, who want to prepare for the screening process prior to flying. For more information, please visit Transportation Security Administration Will open in a separate browser window.
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Thank-You for your help!