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September 23, 2019 -

Please note that due to a scheduled maintenance on our systems from 4:00 am to 8:00 am (EST), booking for vacation packages, tours, cruises and hotels as well as access to e-documents may not be available.
The flight reservation is however available.

Thank you for your understanding.

Denied boarding

Due to operational requirements, policies or otherwise, it sometimes happens that the number of passengers holding confirmed reservations exceeds the number of seats available, so we refer to flight overbooking.

Air Transat undertakes to limit the inconvenience of overbooking by calling on volunteers who voluntarily give up their reservations.

If there are not enough volunteers, other passengers may be denied boarding involuntarily, in accordance with the boarding priorities of the Carrier.

In the case of a flight overbooking, the airline will then ask if there are volunteers to forgo boarding the flight.

Voluntary passengers will therefore voluntarily give up their reservation in exchange for a payment at the choice of the airline.

If the number of volunteers is insufficient, other passengers may be denied boarding involuntarily, in accordance with the Carrier's boarding priorities.

This notice explains the airline’s obligations and the passenger’s rights in the case of an oversold flight, in accordance with tariffs on file with the C.T.A. and the Air Passenger Protection Regulations:

  • $900 if the arrival at destination as indicated on the original ticket is delayed by less than six (6) hours.
  • $1,800 if the arrival at destination as indicated on the original ticket is delayed by six (6) hours or more, but less than nine (9) hours.
  • $2,400 if the arrival at destination as indicated on the original ticket is delayed by nine (9) hours or more.

You are entitled to one of the "Denied Boarding Compensation" payments described above, unless:

  • You have not fully complied with the airline’s ticketing, check-in and reconfirmation requirements, or you are not acceptable for transportation under the airline’s tariffs on file with the Canadian Transportation Agency.
  • A government requisition of space has occurred or a smaller capacity aircraft was substituted for safety or operational reasons.
  • A reduction of available seating capacity has occurred for safety or operational reasons.
  • You are offered accommodation in a section of the aircraft other than that specified in your ticket, at no extra charge (a passenger seated in a section for which a lower fare applies must be given an appropriate refund).

By what method of payment will the compensation be paid?
Air Transat will give each passenger who qualifies for compensation a payment by check for the amount specified above, as soon as it is operationally feasible, but no later than 48 hours after the time of the denial of boarding.

Air Transat may offer travel credits of greater monetary value in place of the cash payment. The passenger may, however, insist on the cash payment or refuse all compensation and bring private legal action

Acceptance of the compensation (by endorsing the cheque within 30 days) relieves Air Transat from any further liability to the passenger caused by its failure to honour the confirmed reservation. However, the passenger may decline the payment and seek to recover damages in a court of law or in some other manner.

When you have been denied boarding involuntarily from a flight or flights on which you hold confirmed space, you will provided with the following notice:


Compensation for denied boarding
If you have been denied a reserved seat on Air Transat you are probably entitled to monetary compensation. This notice explains the airline’s obligations and the passenger’s rights in the case of an oversold flight, in accordance with tariffs on file with the C.T.A. and the Air Passenger Protection Regulations.
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