This section contains information covering the legal aspects of Air Transat’s activities. You will also learn about our responsibility to you, your safety and your privacy.
Review Air Transat’s conditions of carriage. Consult our tariffs for fares, charges and related terms and conditions.
Ensure your travel plans falls within Air Transat’s general terms and conditions.
Learn about Air Transat’s additional passenger service commitments, such as compensation for flight delays and delayed baggage delivery.
Read our warnings concerning attempted telephone and e-mail fraud.
Criminals can easily copy or create a fake website that can look like an official one. Others use social media to pose as a certified travel agent and offer discounted travel services.
Air Transat CRS Booking and Ticketing Procedures is to ensure that Tariff Rules and other procedures between the Travel Agent and Air Transat are respected and if not, settle the difference in an adequate and logical way.
Audits and checks are performed on TS 649 documents.
A new European regulation regarding client multifactor authentication (DSP2) will be applicable starting September 14, 2019. This directive aims to facilitate the use of electronic payments while making them more secure.