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Travel advisory Latest updates

If you were unable to travel due to the cancellation of your flight, you will receive a credit for future travel to be used within 24 months of your original travel dates. You do not need to contact us to obtain this credit, it will be automatically applied to your account.

Coronavirus (COVID-19)

Temporary suspension of our flights

Due to the coronavirus pandemic, we are temporarily suspending our flights from April 1 to April 30, 2020.

To date, our repatriation flights have brought home almost all our customers, as well as other travellers.

Canadians who are still abroad and require emergency assistance should contact Global Affairs Canada, open 24/7, in one of the following ways:

Canadians can also refer to the embassies and consulates directory ( which contains contact information for government offices that provide consular services to Canadians abroad.

  • A note from Jean-Marc Eustache,
    President and Chief Executive Officer

    We know that this crisis caused by the coronavirus pandemic has created a lot of uncertainty and has had some serious repercussions on your daily life.

    Even as the situation changes rapidly from day to day, the well-being of our customers remains a top priority. That’s why we’d like to share with you… [read more]