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Baggage claims (lost, delayed or damaged)

This form is not accessible. Please contact the call centre at 1-877-872-6728 for assistance with your request. Fill in the form below for questions or comments related to delayed or damaged baggage.     


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Personal information
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Baggage claim details
Travel details
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Files and attachments

You can optionally attach up to 3 files to your request with a total maximum size of 10 MegaBytes (MB). Acceptable file formats:

  1. Text documents (.doc, .docx, .rtf, .txt)
  2. Spreadsheet documents (.xls, .xlsx, .csv)
  3. PDF documents
  4. Images (.jpg, .gif, .png)
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Send me a copyThe copy of the form you will receive when you check off this box will not include the attached documents. Please keep your original documents for reference.
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