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Baggage claims (lost, delayed or damaged)

This form is not accessible. Please contact the call centre at 1-877-872-6728 for assistance with your request. Fill in the form below for questions or comments related to delayed or damaged baggage.     

 

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All information collected is intended for Air Transat, the data controller, for the purposes of processing your bookings or subscriptions to our newsletters and/or programs. It may also be used by Transat Tour Canada, an affiliate of Air Transat, as a data controller, for the conduct of marketing and statistical studies, to customize and continuously improve your customer experience, to provide you with the most suitable offers and to send you targeted advertising. If you have consented, it may be used to send you promotional offers. Since the data controller's servers are located in Canada, the information collected will be transferred outside of the European Union. Some of this information may also be communicated to third parties, namely to our subcontractors, who may also be located outside the European Union. In accordance with applicable regulation, you have various rights regarding the use and protection of your personal information. When the basis for processing is your consent, you may withdraw that consent at any time. To learn more about your rights, the use and protection of your personal information, please refer to our Privacy Policy Privacy Policy Form. If you wish to exercise one of these rights or contact our Data Protection Officer, please fill out the Privacy Policy Form. Privacy Policy.
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