3 active alerts.
September 22, 2017 1:00 PM -

Canceled flights and Hurricane Policy

Due to the impacts caused by the passage of Hurricane Maria, please note that scheduled flights on September 22 and 23 to Punta Cana and Puerto Plata, departing from Toronto, Montreal and Quebec are canceled.

Our flight departing from/to Montreal - Samana scheduled on September 24 is also canceled.

Our flights to Punta Cana will resume normal operations on September 24th and flights to Puerto Plata on September 29th. Operations to Samana will resume on 1 October.

Customers affected by these flight cancellations will all be contacted and may (i) travel at a later date; (ii) travel to another destination, subject to certain conditions; (iii) cancel with full refund (excluding travel insurance costs when purchased).

Transat's hurricane policy has been implemented for flights still scheduled to depart until September 25, 2017 to Dominican Republic.

Details about Transat’s hurricane policy are available here.

September 22, 2017 1:30 PM -

Due to the recent hurricanes in some of our South destinations, we are experiencing an increased amount of additional baggage among our customers. Although we deeply appreciate this show of support and kindness, please note that extra weight or additional baggage, depending on the space available, may be refused for operational reasons.
We thank you for your understanding.

September 22, 2017 3:30 PM - Following the recent hurricane activity in some of our Sun destinations, here is an update on our operations in the affected regions.

Cuba
Air operations have returned to normal in Varadero and Holguín. Hotels in Havana, Cayo Largo, Camagüey, Varadero, and Holguin are now operational. Air service to Cayo Coco and Cayo Santa Maria is suspended until October 31, 2017. In the coming weeks, our teams at destination, in collaboration with our hotelier partners, will be providing full details on when hotels may reopen.
 
Dominican Republic
Hurricane Maria has not done any structural damage to the hotels marketed by Transat. Our partners along with local authorities are currently conducting clean-up operations in preparation for resumption of tourism operations. All airports are open. Our flights to Punta Cana and Puerto Plata will resume on September 24 and 29 respectively. Service to Samana, meanwhile, will resume on October 1.

Saint-Martin
Our scheduled flights are expected to begin in late December 2017. In the coming weeks, our teams at destination, in collaboration with our hotelier partners, will be providing full details on when hotels may reopen. 

Puerto Rico
Our scheduled flights are expected to begin in late December 2017. In the coming weeks, our teams at destination, in collaboration with our hotelier partners, will be providing full details on when hotels may reopen.  Our cruise line partners are currently reviewing their Winter 2017–18 itineraries and securing new ports of call.

Cruise packages
We are planning some changes to our Eastern Caribbean and Southern Caribbean cruise itineraries to ensure your comfort and safety and provide the best possible vacation experience. There will be no changes to embarkation/debarkation dates, however. Our cruise line partners are currently reviewing their Winter 2017–18 itineraries and securing new ports of call. We expect to announce these revisions within the next weeks.

There are no revisions for passengers travelling on Western Caribbean itineraries.
 

Air Transat and Web accessibility

Air Transat is committed to making its website accessible and does everything necessary to provide products and services accessible to all, including persons with disabilities and the aging population. 

Compliance with accessibility standards

 Air Transat is currently working on the compliance of its website with WCAG 2.0 (Web Content Accessibility Guidelines) of W3C (Wide World Web Consortium) requirements – AA level. 

To ensure that its website complies, Air Transat has:

  • appointed an expert in accessibility for the training of its staff and support in the accessibility process;
  • appointed a new supplier for the booking process that respects the required accessibility standards;
  • developed and modified its website in accordance with the WCAG 2.0, AA level, requirements;
  • conducted formal and functional tests with the tools below.

Principles put in place to ensure conformity

Several rules have been applied during the site’s development:

  • The page titles describe the page’s content;
  • The navigation and the access to all functions is ensured using the keyboard;
  • The navigation and presentation mechanisms are consistent from one page to the next;
  • Each page content is accessible through a direct link;
  • The section titles present a coherent hierarchical structure;
  • The texts are written in a clear and concise manner;
  • The informative images offer alternative texts;
  • The links provide labels for easy browsing;
  • The texts can be enlarged by 200% without any readability loss;
  • The colour contrasts enhance readability;
  • The tables are simplified and properly tagged;
  • The language changes are properly tagged;
  • Multiple ways to access content are offered : menus, search engine, site map;
  • A focus or input shift doesn’t provoke any context switch;
  • The colour alone is never used to transmit information.

Tools used to verify the compliance of this Website

  • HTML validator of W3C;
  • NVDA(Non Visual Desktop Access) screen reader, on last version of Firefox;
  • Jaws 15 and 17 screen reader on Internet Explorer 11;
  • VoiceOver screen reader on Safari for Mac;
  • Web Developer extension for Firefox ;
  • Accessibility Web extension for Firefox;
  • Colour contrast analyzer;
  • Manual analyst of the comprehension of the text and of the processes.

Ongoing elements of compliance

As part of a gradual process of improvement, despite accessibility being at the heart of our preoccupations, some of the site’s sections have yet to offer full compliance. A production timeline covers the jobs in process.

Helpline

If you encounter an error or an omission on one of the pages, or if you experience any accessibility-related difficulties, please let us know by contacting us using the following toll-free number : 1-877-872-6728

Passengers with disabilities unable to access the site, or who wish to request accommodations for a booked or a future flight may contact us 24 hours a day, seven days a week.

Write us at request@airtransat.com Will open in a separate browser window Toll free 1-877-872-6728, or for the hearing impaired 1-866-234-5135 TTY or 514-906-5196.

November, 2016