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Important Notice Longer than usual wait times

September 17, 2021 -

We are currently receiving an exceptionally high volume of calls and messages to our Contact Centre, which causes much longer delays than those to which our customers are accustomed. We sincerely apologize for this and thank you for your patience. Rest assured that we are doing everything we can to reduce wait times as much as possible: this is our top priority.

Before calling our Contact Centre, we invite you to consult the links below:

Entry requirements by destination

Modify or cancel a reservation

Refund request status

Entertainment

Movies, TV shows and games at your fingertips

Choose from more than 200 options with our selection of inflight entertainment. Best of all, you can enjoy it right on your mobile device or laptop, or on our individual touch screens.

So catch up on your favourite TV series or watch that movie everyone’s talking about—while the little ones discover our kids’ content. It’s real world off, vacation on with our inflight entertainment!

Travelling soon?

Find out the type of aircraft you’ll be flying Will open in a separate browser window on to see which entertainment system will be available on board. Here’s a peek at all our inflight entertainment options.

On all our Airbus A321 aircraft, the new inflight entertainment for mobile devices and laptops replaces the CinePlus A and CinePlus B apps.

Airbus A321 – On your mobile devices – NEW!

Our new inflight entertainment system features movies, TV shows and games for you to enjoy directly on your phone, tablet or laptop computer. No prior download is necessary.

After takeoff, follow these 3 easy steps:

Switch your tablet or smart phone to airplane mode (not applicable to laptops).
Turn on your WiFi connection, and select Air Transat¹.
- Open your web browser², and go to airtansat.com or
- if you’re using the Air Transat app, in the entertainment section, click Access.

The new entertainment system for mobile devices and laptops replaces the CinePlus A and CinePlus B apps.

Note: Content may vary based on the update versions on your device. It’s compatible with the following platforms versions and higher: iOS 10, Android V5, OS X 10.10 and Windows 8. ¹Only our inflight entertainment is available on this WiFi network. It is not possible to browse the Internet. ²Such as Safari, Firefox or Google Chrome. Not compatible with certain browsers, such as Explorer. This inflight entertainment has both English and French content.

Airbus A330 & A321neoLR - On individual touch screens

Our Airbus A330 and A321neoLR aircraft have individual touch screens with a wide array of entertainment options for everyone, from classic movies to new releases to hit TV series. There are also eight music channels featuring different styles.

Accessible inflight entertainment

We offer accessible inflight entertainment on our flights, by providing accessible Personal Electronic Devices (PEDs) for use onboard.

These devices provide entertainment content with descriptive audio and closed captions to assist customers who are blind, have low vision, who are deaf or hearing impaired who wish to benefit from our in-flight entertainment.

Should you wish to use this service on your upcoming flight, please note that advance booking is necessary at least 48 hours before your departure. You can either get in touch with our Contact Centre or you may simply fill out this form to make a request for use of an accessible device.