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Customer service

Get your questions answered, stay in touch via social media and learn about Air Transat’s passenger service commitments.

Contact us

This section shows you how to stay in touch and up to date with Air Transat.

Passenger services

Learn about Air Transat’s additional passenger service commitments, such as compensation for flight delays and delayed baggage delivery.

Forms

This form is not accessible. Please contact the call centre at 1-877-872-6728 for assistance with your request. This section contains electronic forms you can use to ask questions, request more detailed information, or to share your comments with us.

From Mexico

The information included in this page pertains only to Resident Citizens of Mexico, whose travel originates in Mexico.

To/from United States

The information included in this page pertains only to travellers on flights to/from the U.S.

Hurricane Policy

Vacationers can now travel securely, knowing that they will be protected should a hurricane disrupt their vacation in destination cities in FloridaMexico, the Caribbean and Central America.