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1 active alert.
February 17, 2019 4:00 PM -

Global Affairs Canada has recently elevated it’s advisory for Haiti to avoid all travel due to the reigning civil unrest throughout the country.   This is the highest level of the Canadian government’s Travel Advice and Advisories.

Considering the current level of insecurity, we strongly recommend that you respect this advisory.

Information regarding vacation packages
Given the uncertain accessibility of the road leading to the Royal Decameron Indigo Beach, Transat cannot guarantee safe transfers and has therefore stopped the sale of vacation packages, until the end of April 2019.

Information regarding flights
Until the government has reduced its alert level, all customers who have booked a flight to Haiti for the months of February, March and April 2019 are entitled to modify their reservation without penalty. Customers are invited to contact their travel agency or Air Transat’s Contact Center to adjust their file accordingly.

For the time being, Air Transat’s flight operations continue as planned.  However, the situation may change at any moment and without notice. 

Secure Flight program

Learn about the Secure Flight program, which is applicable to, from and overflying the U.S.

Secure Flight is:
  • A program developed by the U.S. Department of Homeland Security (DHS). The purpose of this program is to enhance the security of domestic and international air travel through the collection of specific passenger information for comparison to the U.S. security watch lists.
  • Applicable to all air travel to and from the U.S. and in effect since November 2009. In March 2012, the program expanded to include Secure Flight Overflight, applicable to all air travel flying over U.S. airspace, for all carriers.

You must provide the following information when you book (minimum 72 hours prior to departure) in order to comply with the Secure Flight program. If you do not provide this information, you may experience additional screening time, check-in time and/or be denied boarding.

  • Full name as it appears on your government issued travel document
  • Date of birth
  • Gender
  • Redress Number (if applicable)*

Transat and our travel partners are required to collect this information on every booking, even if not destined to the U.S. By doing so, we ensure operational efficiency and compliance.

Redress Number and passport details

*A Redress Number is provided by The Department of Homeland Security to individuals who have sought resolution regarding difficulties they experienced during travel screening at transportation hubs or when crossing U.S. borders. Visit the Travelers Redress Inquiry Program website for more information.

As most reservation systems are unable to accommodate a Redress Number at present, the Redress Number information must be provided separately from the booking process.

To expedite your check-in process, it is also strongly recommended to add your passport details to your booking.

It has been determined through extensive testing that requesting this additional data will greatly reduce the number of passengers misidentified as a match to the “watch list”. By providing this information in advance, most passengers do not experience any differences from the way they travelled before as a result of the Secure Flight program.

Respecting passenger privacy is of the utmost importance to Air Transat and is a cornerstone of the Secure Flight program. Furthermore, personal data will be collected as required, used, distributed, stored and disposed of in accordance with stringent guidelines and all applicable privacy laws and regulations. To view our full Privacy Policy.

Your departing or return flight may be operated by a carrier other than Air Transat.  Please check your e-ticket to confirm the name of the carrier operating your flight (refer to the line ‘operated by’).

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