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September 21, 2017 10:00 AM -

Due to the impacts caused by the passage of Hurricane Maria, please note that scheduled flights on September 21 and 22 to Punta Cana and Puerto Plata, departing from Toronto, Montreal and Quebec are canceled.
Customers affected by these flight cancellations will all be contacted and may (i) travel at a later date; (ii) travel to another destination, subject to certain conditions; (iii) cancel with full refund (excluding travel insurance costs when purchased).
The company continues to closely monitor the development of Hurricane Maria.

Transat's hurricane policy has been implemented for flights still scheduled to depart until September 25, 2017 to Dominican Republic.
Details about Transat’s hurricane policy are available here.

September 12, 2017 2:00 PM -

Due to the impacts caused by the passage of Hurricane Irma, here are the changes to some of our destinations:

Cuba
Our airline operations to Cayo Coco and Cayo Santa Maria will be suspended until October 31, 2017. Our operations to Holguin will continue as normal, with a flight scheduled as of this Friday, September 15, 2017. We expect to resume our operations to Varadero as of September 22, 2017.

Dominican Republic and Mexico
To meet the higher demand, we will be increasing the capacity on our flights to the Dominican Republic and Mexico during the months of September and October 2017.

We are currently coordinating all the changes to our bookings following the passage of hurricane Irma. Our teams will contact all customers impacted by those changes. We thank you in advance for your collaboration.

Secure Flight program

Learn about the Secure Flight program, which is applicable to, from and overflying the U.S.

Secure Flight is:
  • A program developed by the U.S. Department of Homeland Security (DHS). The purpose of this program is to enhance the security of domestic and international air travel through the collection of specific passenger information for comparison to the U.S. security watch lists.
  • Applicable to all air travel to and from the U.S. and in effect since November 2009. In March 2012, the program expanded to include Secure Flight Overflight, applicable to all air travel flying over U.S. airspace, for all carriers.

You must provide the following information when you book (minimum 72 hours prior to departure) in order to comply with the Secure Flight program. If you do not provide this information, you may experience additional screening time, check-in time and/or be denied boarding.

  • Full name as it appears on your government issued travel document
  • Date of birth
  • Gender
  • Redress Number (if applicable)*

Transat and our travel partners are required to collect this information on every booking, even if not destined to the U.S. By doing so, we ensure operational efficiency and compliance.

Redress Number and passport details

*A Redress Number is provided by The Department of Homeland Security to individuals who have sought resolution regarding difficulties they experienced during travel screening at transportation hubs or when crossing U.S. borders. Visit the Travelers Redress Inquiry Program website for more information.

As most reservation systems are unable to accommodate a Redress Number at present, the Redress Number information must be provided separately from the booking process.

To expedite your check-in process, it is also strongly recommended to add your passport details to your booking.

It has been determined through extensive testing that requesting this additional data will greatly reduce the number of passengers misidentified as a match to the “watch list”. By providing this information in advance, most passengers do not experience any differences from the way they travelled before as a result of the Secure Flight program.

Respecting passenger privacy is of the utmost importance to Air Transat and is a cornerstone of the Secure Flight program. Furthermore, personal data will be collected as required, used, distributed, stored and disposed of in accordance with stringent guidelines and all applicable privacy laws and regulations. To view our full Privacy Policy.

Your departing or return flight may be operated by a carrier other than Air Transat.  Please check your e-ticket to confirm the name of the carrier operating your flight (refer to the line ‘operated by’).

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