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Important Notice Longer than usual wait times

September 17, 2021 -

We are currently receiving an exceptionally high volume of calls and messages to our Contact Centre, which causes much longer delays than those to which our customers are accustomed. We sincerely apologize for this and thank you for your patience. Rest assured that we are doing everything we can to reduce wait times as much as possible: this is our top priority.

Before calling our Contact Centre, we invite you to consult the links below:

Entry requirements by destination

Modify or cancel a reservation

Refund request status

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