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Online check-in

Online check-in is offered between 24 and 2 hours prior to departure. Please read the specifications below before making your online check-in.

Passenger identification

Please provide the information requested below, as it appears on your travel documents. All fields are mandatory.

If passengers can’t find their departure airport in the drop-down menu, then online check-in is not available.

All you need to know about online check-in:

Online check-in is offered between 24 and 2 hours prior to departure for passengers who have a booking or confirmation number departing on a flight operated by Air Transat (Flight numbers with a "TS" designator, ex.: TS123). At the airport you will be required to drop off your baggage at the Air Transat Check-in Counter or Self-Service Bag Drop.

Online check-in not available to passengers:
- Under the age of 18, and travelling alone from Rome, Venice and Lamezia, Italy
- Requiring special care (ex. unaccompanied minors)
- For passengers in a group reservation

​If you cannot access your online check-in, you can check in at the airport.

Baggage: register non-standard items

If you want to register non-standard items (strollers and baby equipment, mobility aids, medical equipment, sporting equipment) as checked baggage, please do not add these items to the total number of checked pieces during your online check-in. When you arrive at the airport, one of our agents will be pleased to assist you.
For more information about non-standard items click on the item below:

 

Baggage: purchase of check-in baggage

Please note that for flights to Cuba and Haiti, the acceptance of extra baggage is subject to space availability and could be refused at the airport. For more information call us at 1-877-872-6728 or 514-636-3630.

 

Lithium batteries

Lithium batteries are dangerous goods, much like gasoline, propane, and sulfuric acid.
Lithium batteries are used in many electronic devices such as cameras, cell phones, laptops and tablets, electronic cigarettes (e-cigarettes) and other personal vaporizers, drones, medical equipment and power tools.
When carried by passengers for personal use, lithium batteries must be carried in carryon baggage only.
While most lithium batteries are safe, some have overheated and caught fire. These fires are difficult to put out and produce toxic and irritating fumes.

 

Baggage drop off counter

Baggage drop-off counters close 60 minutes prior to departure time for international flights and 45 minutes prior to domestic flights. Please allow sufficient time for processing and security. If you are not travelling with checked baggage, go directly to the boarding gate before the boarding time indicated on your boarding pass.  Always check the airport monitors for updates.  

Passengers are responsible for obtaining valid travel documents (passport, visa or other required documents) that comply with the entry and exit requirements of any country visited. A passenger who does not hold the required travel documents may be denied boarding or entry into the country of destination.

A valid passport is required for travel to all international destinations.

IMPORTANT NOTICE: Passenger travelling in Canada must hold a passport, which must be valid until the date of the intended departure from that country. Given that entry and exit requirements may change without notice, please consult www.iatatravelcentre.com and www.travel.gc.ca for more information.

Please note that Visa Debit and Mastercard Debit cards are not accepted when paying for extra bags in the online check-in process. However, we accept Visa, Mastercard and American Express credit cards.

Online check-in is not available for all TGV Air passengers flying from Europe to Canada. Please proceed to the Air Transat counter to check in.

Important information regarding the use of personal data
All information collected is intended for Air Transat, the data controller, for the purposes of processing your bookings or subscriptions to our newsletters and/or programs. It may also be used by Transat Tour Canada, an affiliate of Air Transat, as a data controller, for the conduct of marketing and statistical studies, to customize and continuously improve your customer experience, to provide you with the most suitable offers and to send you targeted advertising. If you have consented, it may be used to send you promotional offers. Since the data controller's servers are located in Canada, the information collected will be transferred outside of the European Union. Some of this information may also be communicated to third parties, namely to our subcontractors, who may also be located outside the European Union. In accordance with applicable regulation, you have various rights regarding the use and protection of your personal information. When the basis for processing is your consent, you may withdraw that consent at any time. To learn more about your rights, the use and protection of your personal information, please refer to our Privacy Policy. If you wish to exercise one of these rights or contact our Data Protection Officer, please fill out the Privacy Policy Form.

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