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Notice to Travellers

This section contains important notice and travel advisory. We wish to remind you that it is important to stay informed about changes that may affect your trip. Below is a list of travel advisories.

Important Notice

Longer than usual wait times September 17, 2021

We are currently receiving an exceptionally high volume of calls and messages.Before contacting our Contact Centre, we invite you to consult the links below:

Modify or cancel an existing reservation Obtain the status of a refund request
Check the entry requirements of your destination Use a travel credit to book a flight or a package
Learn more about our baggage policy Learn more about our health and safety program

Travel advisory

Travelling to France? Submit a health pass requestAugust 19, 2021

A health pass is now required to travel within France (train and plane) and to access leisure and culture venues (museums, theatres, restaurants, etc.). This pass will be given to people who have either been tested with a negative result or who have been fully vaccinated with an approved European Medicines Agency vaccine or similar.

Please refer to the links available under the “France” destination in our practical guide to find out how to submit a request.

Resumption of our operationsJuly 30, 2021

We now offer flights across Canada, to the United States, Europe and the South, as well as South packages. Looking for inspiration? Check out the full list of exciting destinations we’re flying to this summer and this winter.


Please be advised that Interac will be conducting maintenance to their network on September 19th, between 10:00 pm and 6:00 am (EDT).
During this maintenance window, wallet-based Interac Debit Payment using mobile device or mobile wallet won’t be possible.
Physical Interac cards presented for payment will not be affected during this activity.
Thank you for your understanding.