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10 November, 2016 -

Entry requirements for Canada have changed. Find out if they apply to you.

In addition to your valid passport, you will also need:

  • a valid Electronic Travel Authorization (eTA)*, or;
  • a valid visa, or;
  • a valid Permanent Resident Card (PRC)

See Canada.ca/eta for complete details. 

*Holders of a valid Canadian passport, Canadian Permanent Resident Card (PRC) or Canadian visa, as well as U.S. citizens, are ineligible for an eTA and must present their original documents for travel.

Pets - Service dogs

We’re always trying to innovate by offering more services to our passengers to make their vacation more enjoyable. Whether in cabin or in the checked baggage hold, we help transport animals in a safe, secure manner, thus providing passengers with greater peace of mind.

Pets: Only domestic cats and dogs are accepted for carriage. All other animals are not accepted on Air Transat flights.

Emotional support and certified service dogs: When accompanied by certification and documentation and travelling with a person with a disability, certified service dogs are welcome in the passenger cabin of our aircraft. Please click here for further details about certified service dogs.

Select the specific information you would like to have about the transport of pets in the checked baggage hold:
 
Advance booking

When travelling with your pet cat or dog, please reserve space for them at least 3 days prior to departure. This ensures that the maximum number of pets per aircraft has not been exceeded. Passengers who have not made advance arrangements may be denied carriage of their animal.

At the airport

Ensure your pet is inside their cage and delivered to our check-in counters no later than 90 minutes prior to departure. Animals presented after that time may be denied transport;

Before departure, we will confirm that your pet has been loaded into the cargo hold and on arrival, where your pet will be delivered;

In the event of a delay Air Transat will make every effort to return the animal to the responsible passenger.

 
Documentation

For the day of the flight, passengers must print and bring their booking confirmation for the animal in the cabin, sent by email after purchase of the service. This document must be presented to the agent at the check-in desk and may be requested by the officer at the boarding gate and by the crew on board. Also, for any questions relating to documentation for an animal's entry into a country, we invite passengers to contact that country's consulate or embassy.
 

Restrictions
  • Only cats and dogs are allowed in the checked baggage hold. Some restrictions also apply for the weight and breed of the cat or dog.
  • This service is not available on connecting or codeshare flights.

Air Transat does not transport pit bulls. In addition, certain breeds of dog are refused entry to some countries or regions. We are, therefore, unable to transport the following dog breeds:

  • Pit Bulls: all breeds, including American Bully, American Pit Bull Terrier, American Staffordshire Terrier, Staffordshire Bull Terrier
  • Akita (Akita Inu)
  • Caucasian Ovcharka (Caucasian Shepherd Dog)
  • Rottweiler
  • Wolf-dog hybrids
  • Doberman Pinscher

Brachycephalic (snub-nosed) dogs and cats will be accepted for transport; however, due to the increased risk of respiratory distress, the following transport requirements must be met:

  • The animal must be shipped in a carrier one size larger than the animal’s normal standard carrier.
  • There must be ventilation openings on the four sides of the carrier.
  • It is recommended that the animal be acclimatized to the carrier as long as possible before departure.
  • The passenger bears all responsibility for the health of the animal.
 

Please also note the following country-specific restrictions on travelling with pets:

To/from Israel: Mandatory advance notification and strict regulations are in effect. See the detailed instructions on travelling with pets to Israel.

To/from Jamaica: No animals are accepted on flights to Jamaica.

To/from Mexico: Strict regulations are in effect. Owners must hold specific health certificates issued within a certain time period prior to travel. Failure to present valid documents will result in the quarantine of the animal upon arrival and additional costs for veterinary inspection. Complete information can be found on the Servicio Nacional de Sanidad, Inocuidad y Calidad Agroalimentaria website (only in Spanish).

To/from Portugal: Advance arrangements are mandatory for all cats & dogs (including service dogs) entering Portugal from outside the European Union. Click here for details.

To/from St. Lucia, to Republic of Ireland and to United Kingdom: Cats and dogs are accepted as cargo only on Air Transat flights – advance arrangements are required and additional fees apply. Certified service dogs are accepted.

To/from St. Maarten: An advance application for entry is required and can be requested via email at lvv@sintmaartengov.org, minimum five (5) days prior to your expected arrival date. For further information, please contact: Inspection Department TEZVT - Agriculture, Livestock and Fisheries, Tel: +1 (721) 542-5641, +1 (721) 542-5641 (O) / +1 (721) 520-7213 (M)

 

Larger cages must be shipped via Air Transat cargo and advance arrangements are required. Should your animal and cage exceed the maximum weight or size detailed below, please contact our cargo department for assistance.

  • The animal must be in a cage approved for air transportation (IATA regulations) and bear the animal’s name.
  • A plain rigid plastic cage is mandatory. Cages made of wire or any other material will not be accepted (a wire door is acceptable).
  • All cage doors must be secured with a locking mechanism to prevent opening (see additional information below about supplemental strapping).
  • Maximum cage size accepted at check-in: 45kg (99 lbs) (including kennel/cage).
  • Maximum cage size accepted: to the South, USA and on flights within Canada: 81.3 x 122 x 84 cm / 32 x 48 x 33 in (W x L x H) or to Europe, the U.K. and the Middle East: 122cm x 81.3cm x 89cm (48’’ x 32’’ x 35’’) at check-in; larger cages must be shipped via Air Transat cargo and advance arrangements are required.
  • The cage must provide sufficient space for the animal to stand up straight-legged, turn around, and lie down. For the comfort and safety of the animal, cages that do not comply with the requirements described above will be denied for transportation of the animal.

Guide for selecting the correct crate for the animal:


 

In the diagram above:

A is the length of animal from nose to root of tail.
B is the height from ground to elbow joint. A + 1/2 B = length of container.
C is the width across musters. C x 2 = width of container.
D is the height of container (top flat or arched)/height of animal in standing position.

Your pet’s cage must respect the length of the pet from the muzzle to the tail’s tip:

The length of the cage corresponds to the length of the animal from the muzzle to the length of the tail by adding half of the height from the ground to the elbow joint.

  • The width of the cage should be twice the width of the shoulders.
  • The height of the cage is calculated relative to the pet’s height when standing.

Make sure the cage contains air vents and space bars.

Source: www.iata.org Will open in a separate browser window

No animal under 12 weeks of age may travel alone.
Exceptions: A female dog with puppies or a female cat with kittens between 6-12 weeks old, or, up to 3 puppies or kittens from the same litter between 12 weeks and 6 months. The cage must be large enough to accommodate all of the animals and meet the comfort requirements outlined above.

Supplemental strapping

For the safety for your animal, Air Transat may apply supplemental strapping to your animal’s cage (at no charge) which helps to ensure your dog or cat remains secure for the duration of their trip. Once you have exited the baggage hall at your destination, you will need a sharp instrument to cut the strapping from the cage.

Please note that security restrictions prevent our ground personnel from providing this tool for you. We recommend the cutting tool be packed in your checked baggage as it won’t be permitted as carry-on or through any security checkpoint.

 

Rates and charges shown apply only to animals checked into the cargo hold. Service animals on duty in the passenger cabin fly free. At airports outside of Canada, actual amounts may vary and will be charged in the currency used in the departure airport.

To and from Europe: £180 each way per animal.

To and from South/U.S.: £98 each way per animal.

Domestic flights within Canada: £49 each way per animal

Our fees are payable at the time you make the reservation for your animal(s).

Upon entry into Canada: A CAD $30 fee (plus tax, per animal) will be required for inspection by Agriculture Canada. Arrivals from the U.S. are exempt.

Exception:

For animal transport TO United Kingdom and Republic of Ireland, please contact our Cargo department for rates and procedures as animals travelling to these destinations cannot be accepted at airport check-in.

 

Upon payment of the charges associated with the reservation for your animal, Air Transat will reserve a space on the flight(s) selected. Passengers must notify Air Transat of any changes to their itinerary. Changes to the travel itinerary of the animal are accepted up to 3 days prior to departure without any penalty. Cancellations to the travel itinerary of your animal are accepted up to 30 days prior to departure. In the event of cancellation as provided in the present clause, Air Transat’s liability is limited to refunding the charges incurred for this service only.

 

Air Transat is committed to being a leader in protecting and improving global animal welfare. In our air and cargo operations, Air Transat pledges to:
 

  • Prohibit the transport of the following:
    - Big game hunting trophies from the African “Big Five” (lion, leopard, elephant, rhinoceros, cape buffalo) 
    - Endangered species and their related products, unless they are carried under a CITES (Convention on International Trade in Endangered Species) permit
    - Unsustainably traded wildlife, including their body parts (ex. shark fins)
    - Animals destined for laboratory research and/or scientific experimentation, such as nonhuman primates and dogs

  • Comply with all government regulations regarding protected species and act in accordance with IATAs Resolution on the Illegal Trade in Wildlife, including the United for Wildlife Buckingham Palace Declaration

  • Transport animals in accordance with IATA live animal regulations

  • Support animal welfare groups working to promote the humane treatment of animals in tourist destinations via the transport of veterinary supplies, equipment, and rescued animals

 

Select the specific information you would like to have about the transport of pets in cabin:
 
Advance booking

Passengers can book the pet in cabin service as soon as they purchase their ticket and up to 3 days before departure. It is strongly recommended to pre-book the service as places are limited. They can also do it at the airport, but this is subject to availability.

Check-in time

All animals must be ready, inside their cage and presented at the Air Transat check-in counters no later than 90 minutes prior to departure time. Animals presented after that time may be denied transport.

 
Documentation

For the day of the flight, passengers must print and bring their booking confirmation for the animal in the cabin, sent by email after purchase of the service. This document must be presented to the agent at the check-in desk and may be requested by the officer at the boarding gate and by the crew on board. Also, for any questions relating to documentation for an animal's entry into a country, we invite passengers to contact that country's consulate or embassy.

 
Restrictions
  • Only cats and dogs are allowed in the cabin.
  • Only one animal per passenger is allowed. It is therefore strongly recommended that passengers book this service in advance.
  • Passengers are not entitled to a carry-on item in addition to the pet in the cabin. The animal carrier counts as a carry-on item.
  • The total weight of the carrier and animal must not exceed 10 kilos.
  • A passenger with a pet in the cabin cannot occupy a seat in Club Class, or the emergency exit or bulkhead seats.
  • In addition, unaccompanied minors and passengers travelling with medical equipment cannot bring an animal in the cabin.
  • In the case of allergies, there must be a minimum of 5 rows between a passenger allergic to dogs and/or cats and a passenger travelling with the animal in the cabin. If they are seated 5 rows or fewer from each other, the passenger travelling with the animal in the cabin must change seats to comply with the rule.
  • Each country has specific requirements for the acceptance of animals, including documentation, restrictions on breeds, and fees and conditions for acceptance. Please consult local authorities before departure.
  • This service is not available on connecting or codeshare flights.
  • The animal must be at least 12 weeks old and fully weaned.
  • The animal must remain in its cage, tucked under the seat in front of the passenger, for the full duration of the flight.
  • The passenger must arrive with the animal at least 90 minutes before the scheduled flight departure time.
  • Animals appearing aggressive, undisciplined, ill or in distress may be refused travel. This decision is at the discretion of the Air Transat staff at the airport.

Should those conditions not be met, the pet's transport may be refused. The fees would be non refundable

 

Air Transat does not transport pit bulls. In addition, certain breeds of dog are refused entry to some countries or regions. We are, therefore, unable to transport the following dog breeds:

  • Pit Bulls: all breeds, including American Bully, American Pit Bull Terrier, American Staffordshire Terrier, Staffordshire Bull Terrier
  • Akita (Akita Inu)
  • Caucasian Ovcharka (Caucasian Shepherd Dog)
  • Rottweiler
  • Wolf-dog hybrids
  • Doberman Pinscher

Brachycephalic (snub-nosed) dogs and cats will be accepted for transport; however, due to the increased risk of respiratory distress, the following transport requirements must be met:

  • The animal must be shipped in a carrier one size larger than the animal’s normal standard carrier.
  • There must be ventilation openings on the four sides of the carrier.
  • It is recommended that the animal be acclimatized to the carrier as long as possible before departure.
  • The passenger bears all responsibility for the health of the animal.


Please also note the following country-specific restrictions on travelling with pets:

To/from Israel: Mandatory advance notification and strict regulations are in effect. See the detailed instructions on travelling with pets to Israel.

To/from Jamaica: No animals are accepted on flights to Jamaica.

To/from Mexico: Strict regulations are in effect. Owners must hold specific health certificates issued within a certain time period prior to travel. Failure to present valid documents will result in the quarantine of the animal upon arrival and additional costs for veterinary inspection. Complete information can be found on the Servicio Nacional de Sanidad, Inocuidad y Calidad Agroalimentaria website (only in Spanish).

To/from Portugal: Advance arrangements are mandatory for all cats & dogs (including service dogs) entering Portugal from outside the European Union. Click here for details.

To/from St. Lucia, to Republic of Ireland and to United Kingdom: Cats and dogs are accepted as cargo only on Air Transat flights – advance arrangements are required and additional fees apply. Certified service dogs are accepted.

To/from St. Maarten: An advance application for entry is required and can be requested via email at lvv@sintmaartengov.org, minimum five (5) days prior to your expected arrival date. For further information, please contact: Inspection Department TEZVT - Agriculture, Livestock and Fisheries, Tel: +1 (721) 542-5641, +1 (721) 542-5641 (O) / +1 (721) 520-7213 (M)

 

Passengers must place the animal carrier under the seat in front of them. As a result, the dimensions of the cage cannot exceed 21.5 x 40 x 45 cm (8.5 x 16 x 17.5 in).

The carrier must be leak-proof, well ventilated and soft-sided. A hard-sided carrier or any other type of bag is not permitted.

The pet carrier must be big enough to allow the animal to stand, turn or lie down safely and comfortably. No part of the animal may extend outside of the carrier during the flight. The animal may be denied for transport if the carrier is too small.

Should those conditions not be met, the pet's transport may be refused. The fees would be non refundable.

 

Rates and charges shown apply only to the transport of pets in cabin. Service animals on duty in the passenger cabin fly free. At airports outside of Canada, actual amounts may vary and will be charged in the currency used in the departure airport.

To and from Europe: £58 each way per animal.

To and from South/U.S.: £30 each way per animal.

Domestic flights within Canada: £30 each way per animal

Upon entry into Canada : A $30 fee (plus tax, per animal) will be required for inspection by Agriculture Canada. Arrivals from the U.S. are exempt.

It’s worth noting that a reservation can be cancelled and refunded up to 30 days prior to the flight date and modified up to 3 days before the flight. Beyond that, the price is non-refundable.

 

Upon payment of the charges associated with the reservation for your animal, Air Transat will reserve a space on the flight(s) selected. Passengers must notify Air Transat of any changes to their itinerary. Changes to the travel itinerary of the animal are accepted up to 3 days prior to departure without any penalty. Cancellations to the travel itinerary of your animal are accepted up to 30 days prior to departure. In the event of cancellation as provided in the present clause, Air Transat’s liability is limited to refunding the charges incurred for this service only.

 

Air Transat is committed to being a leader in protecting and improving global animal welfare.  In our air and cargo operations, Air Transat pledges to:
 

  • Prohibit the transport of the following:
    - Big game hunting trophies from the African “Big Five” (lion, leopard, elephant, rhinoceros, cape buffalo) 
    - Endangered species and their related products, unless they are carried under a CITES (Convention on International Trade in Endangered Species) permit
    - Unsustainably traded wildlife, including their body parts (ex. shark fins)
    - Animals destined for laboratory research and/or scientific experimentation, such as nonhuman primates and dogs

  • Comply with all government regulations regarding protected species and act in accordance with IATAs Resolution on the Illegal Trade in Wildlife, including the United for Wildlife Buckingham Palace Declaration

  • Transport animals in accordance with IATA live animal regulations

  • Support animal welfare groups working to promote the humane treatment of animals in tourist destinations via the transport of veterinary supplies, equipment, and rescued animals

 

Travel Tips

  • We suggest owners put a familiar object in the cage to reassure the animal during the flight, such as a blanket or a toy.
  • IATA regulation states that it is not recommended to have older animals travel by air due to stress-related effects. Air Transat will not be responsible for problems due to stress-related effects on older animals. (Consult your veterinarian).
  • Agriculture Canada and IATA do not recommend giving tranquillizers to travelling animals. If you're thinking about doing so, please consult your veterinarian.
  • For animals travelling in the checked baggage hold, do not provide food or water inside the cage as it may spill and cause your animal discomfort during flight. Instead, please secure a small empty bowl inside so that the animal can be fed/watered in the event of a delay.
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