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Delayed or damaged baggage-related questions or comments

Fill in the form below for questions or comments related to delayed or damaged baggage.      


* Mandatory field

Personal information
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Baggage claim details
  • Did you pay any fees for the transportation of this bagage?:
  • Do you have insurance covering loss or delay of baggage?:
Travel details
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File and attachment

Please attach all documents (up to 3 files, maximum 10 MB) related to your claim namely (if relevant):
- Pictures of the damaged baggage
- List of content and related value
- Receipts of expenses incurred
- Receipts of any baggage or excess fee

For the purpose of tracing your baggage as well as processing and verifying your claim, it is sometimes necessary to disclose personal information that you have provided us relating to your claim into a baggage tracing and/or claims database, which is accessible to other participating airlines and handling agencies. By submitting the present form, you consent to this disclosure. Furthermore, you recognize that the information provided is accurate and truthful. Air Transat reserves the right to disallow any claim for loss or damage, which contains misrepresentations or false statements.

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Important information regarding the use of personal data
All information collected is intended for Air Transat, the data controller, for the purposes of processing your bookings or subscriptions to our newsletters and/or programs. It may also be used by Transat Tour Canada, an affiliate of Air Transat, as a data controller, for the conduct of marketing and statistical studies, to customize and continuously improve your customer experience, to provide you with the most suitable offers and to send you targeted advertising. If you have consented, it may be used to send you promotional offers. Since the data controller's servers are located in Canada, the information collected will be transferred outside of the European Union. Some of this information may also be communicated to third parties, namely to our subcontractors, who may also be located outside the European Union. In accordance with applicable regulation, you have various rights regarding the use and protection of your personal information. When the basis for processing is your consent, you may withdraw that consent at any time. To learn more about your rights, the use and protection of your personal information, please refer to our Privacy Policy. If you wish to exercise one of these rights or contact our Data Protection Officer, please fill out the Privacy Policy Form.

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