Exclusive check-in counters
Where facilities permit (at Canadian gateways), designated check-in counters are available for families travelling with young children and unaccompanied minors. That means less time waiting in line!
Travelling alone with kids and feeling overwhelmed? Let us know during check-in, and we'll be happy to guide you to the boarding gate and direct you upon arrival at the destination airport. Porters are usually available for hire to assist with your checked baggage. To lighten the load for your little ones, we recommend transporting your kids’ toys in your own carry-on.
Do you want to hang on to your child’s stroller or car seat until boarding? No problem. Just let us know when you check in. We strongly recommend the use of small/collapsible strollers. They can be brought to the gate and delivered to you at the aircraft door upon arrival at most airports.
With the exception of flights to the U.S., we are happy to offer pre-boarding for families travelling with young children.
Seat assignements for families
Families are a top priority at Air Transat. As the #1 North American Leisure Airline, we want to provide an enjoyable experience for families travelling with us. It is in this vein that, we provide free automated standard seat assignments for families on board our aircraft.
Standard seats are assigned for free to children aged 12 and under and their parents/guardians featured on the same family booking. These seats will be grouped together and automatically assigned by the system after a booking has been made. Only standard seats will be assigned, and these will be subject to availability.
Standard seat assignments are automatically generated by the system for families whose bookings include of 5 passengers or less.
Families whose bookings include 6 or more passengers must call the Information and Seat Selection Centre at 1-877-TRANSAT no later than 24 hours before departure to receive free standard seat assignments.
Passengers can see their seat assignation on the « My booking» Will open in a separate browser window page, 24 h to 48 h after the booking.
Stroller gate delivery service
Families can now bring their strollers to the boarding gate or the aircraft door at certain airports. At the boarding gate, Air Transat will ensure that strollers are properly tagged, collapsed, well packaged and then checked in. Upon arrival at destination, passengers will be able to recuperate their strollers at the aircraft door. Only small, fully collapsible and lightweight strollers may be taken right to the boarding gate and collected at the aircraft door upon deplaning.