Exclusive check-in counters
Where facilities permit (at Canadian gateways), designated check-in counters are available for families travelling with young children and unaccompanied minors. That means less time waiting in line!
Travelling alone with kids and feeling overwhelmed? Let us know during check-in, and we'll be happy to guide you to the boarding gate and direct you upon arrival at the destination airport. Porters are usually available for hire to assist with your checked baggage. To lighten the load for your little ones, we recommend transporting your kids’ toys in your own carry-on.
Do you want to hang on to your child’s stroller or car seat until boarding? No problem. Just let us know when you check in.
With the exception of flights to the U.S., we are happy to offer pre-boarding for families travelling with young children.