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 Disruptions & Recourses

Air Passenger Protection Regulations
If you are denied boarding, your flight is cancelled or delayed for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations.
A full description of the terms and conditions of carriage are available in our tariffs.

Canadian Transportation Agency (CTA) information
The Canadian Transportation Agency (CTA) serves as a dispute resolution authority over certain air transportation related issues. For more information or to log your complaint with the CTA’s Dispute Resolution Branch please consult the Canadian Transportation Agency.

European Union Air passenger rights
If you are denied boarding, your flight is cancelled or delayed for at least two hours, you may be entitled to certain standards of treatment and compensation under the European Union Air passenger rights, please consult European Union Air passenger rights. If you need more information regarding long delay, please consult Long delay notice Will open in a separate browser window