Passengers having a condition that may impact their responsiveness
The lack of responsiveness of a passenger can pose a potential risk to this person as well as to other passengers and crew members. Therefore, passengers that are unconscious or that present a low level of responsiveness may be denied boarding. In order to minimise the risk posed to passengers and crew members, without unduly affecting passengers that present certain disabilities that may result in symptoms or behaviours that appear to be akin to unresponsiveness, Air Transat has adopted the following assessment tool.
Passengers with a high body mass
We highly recommend you purchase either 2 Economy Class seats with the armrest between the seats placed in the vertical position — a seatbelt extension will be available, and the cabin attendant will provide you with assistance during boarding. Please note that extension seatbelts are not available on emergency exit seats. Our Information and Seat Selection agents can help you select the most comfortable seating for your journey. Bulkhead seating and emergency exit rows are not recommended as these seats have fixed armrests that narrow the available seating area. To assist in planning your trip, we can also provide you with on-board dimensions of our seats, aisles and lavatories.
If you speak a language other than French or English, please notify your travel agent (or Air Transat directly) of your spoken language. Many of our employees speak several languages.
- Registration at the check-in counter
- Moving to the boarding area
- Transferring from your own mobility aid (if applicable)
On board, a crew member will give you an individual briefing on safety. We have Braille safety feature cards on all of our aircraft. Each row number of our aircraft is identified with a tactile row marker at the bottom of the overhead bins.
For passengers with hearing impairments, our ground and inflight personnel have access to pen and paper to assist with communication.
Rest assured that Air Transat does not serve peanut or seafood products on board. However, as all foods are prepared in an external facility, we are unable to guarantee that allergens will not be present in the food or snacks served onboard or that other passengers will not bring these products on board. As a result, we strongly suggest that passengers with severe food allergies bring their own food and snacks for the duration of the flight, as well as any appropriate medication such as an Epi-pen. For travellers with severe allergies to nuts and peanut products, we will be happy to assist with on-board comfort by making a general announcement, as well as asking adjacent passengers to refrain from consuming their own nut and peanut products on board.
If a passenger has been fitted with a plaster cast, a medical note will be required to confirm the date and time of the fitting. The passenger will then have to carry that document at all time.
A passenger travelling with a plaster cast is not permitted to occupy an emergency exit seat.
If the passenger has been fitted with a cast within the last 24 hours, he will not permitted to fly.
If the fitting was within the last 24 to 48 hours, the traveller is permitted to fly on flights of less than 2 hours.
If more than 48 hours have passed since the fitting, there are no restrictions on the flying time.
Air Transat aircraft are not equipped to transport passengers on stretchers.