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Refunds for travel credits issued as a result of COVID-19

April 29, 2021 -

You have a travel credit issued as a result of COVID-19 and would like a refund?

To verify your eligibility and submit a request, please visit our dedicated page.

Travel advisory Resumption of our operations

June 16, 2021 -

Starting July 30, we’ll be gradually offering flights across Canada, to the United States, Europe and the South, as well as South packages. Looking for inspiration? Check out the full list of exciting destinations we’ll be flying to this summer and this winter.

From/to Europe

Find out about your fare options, such as cancellation and modification conditions and possible seat selection for all our flight from or to Europe.

No matter what fare option you choose, you will benefit from the ultimate level of flexibility with our Book With Peace of Mind offer. That means no-fee changes and relaxed cancellation terms on all flights booked by July 31, 2021.

From Canada to Europe

	Conditions
Change fee per direction	Fee per person, per direction, plus difference in fare. No changes within 24 hours of departure. Bookings made by September 30, 2020: Modification fees per direction: Eco Standard & Club Class: $300 CAD, $300 US, €150, £150, ₣150,	No refund	$100	Included in price	$100	Included in price
Cancellation fee per ticket	Fee per person, per ticket (whether one-way or roundtrip). No refunds within 24 hours of departure or when a portion of the ticket has already been used. Partial cancellation of the ticket: Passengers who wish to cancel only a portion of the ticket more than 24 hours prior to departure must cancel their return flight by paying the cancellation fees per person and then buy a one-way ticket. The conditions of the other portion of the flight will apply. Bookings made by September 30, 2020: Cancellation fees per ticket: Eco Standard & Club Class: $300 CAD, $300 US, €250, £250, ₣250	No refund	No refund	Included in price	No refund	Included in price
Seat Selection	Standard seat selection is offered in Eco Standard. Eco Flex lets you choose between a standard seat, front of cabin seat, two-by-two seat or seat with more legroom, depending on availability.	From $55	Standard seat	Any seat	Club seat	Club seat
Cabin	No specific conditions apply	Economy	Economy	Economy	Club	Club
Meal Selection	No specific conditions apply	Included in price	Included in price	Included in price	Gourmet meal	Gourmet meal
Priority airport services	Priority check-in, boarding, and baggage handling. Priority queue at security checkpoints for Club Class (exclusively to Montreal, Ottawa, Toronto, Vancouver, Glasgow, Manchester and London Gatwick airports) and Option Plus passengers (exclusively to Montreal, Ottawa, and Vancouver).	Available with extra fees	Available with extra fees	Included in price	Included in price	Included in price
Checked bags included	Baggage allowance varies by destination. See the Travel Information – Baggage section of our website for more details.	Available with extra fees	1	2	2	2

Our Terms and Conditions changed on October 1, 2020. For any booking made before this date, please consult the details for the modification and cancellation fees. If you make a change to your booking, the new conditions will apply.

From Europe to Canada

	Conditions
Change fee per direction	Fee per person, per direction, plus difference in fare. No changes within 24 hours of departure. Bookings made by September 30, 2020: Modification fees per direction: Eco Standard & Club Class: $300 CAD, $300 US, €150, £150, ₣150,	No refund	€75	Included in price	€75	Included in price
Cancellation fee per ticket	Fee per person, per ticket (whether one-way or roundtrip). No refunds within 24 hours of departure or when a portion of the ticket has already been used. Partial cancellation of the ticket: Passengers who wish to cancel only a portion of the ticket more than 24 hours prior to departure must cancel their return flight by paying the cancellation fees per person and then buy a one-way ticket. The conditions of the other portion of the flight will apply. Bookings made by September 30, 2020: Cancellation fees per ticket: Eco Standard & Club Class: $300 CAD, $300 US, €250, £250, ₣250	No refund	No refund	Included in price	No refund	Included in price
Seat Selection	Standard seat selection is offered in Eco Standard. Eco Flex lets you choose between a standard seat, front of cabin seat, two-by-two seat or seat with more legroom, depending on availability.	From €44	Standard seat	Any seat	Club seat	Club seat
Cabin	No specific conditions apply	Economy	Economy	Economy	Club	Club
Meal Selection	No specific conditions apply	Included in price	Included in price	Included in price	Gourmet meal	Gourmet meal
Priority airport services	Priority check-in, boarding, and baggage handling. Priority queue at security checkpoints for Club Class (exclusively to Montreal, Ottawa, Toronto, Vancouver, Glasgow, Manchester and London Gatwick airports) and Option Plus passengers (exclusively to Montreal, Ottawa, and Vancouver).	Available with extra fees	Available with extra fees	Included in price	Included in price	Included in price
Checked bags included	Baggage allowance varies by destination. See the Travel Information – Baggage section of our website for more details.	Available with extra fees	1	2	2	2

Our Terms and Conditions changed on October 1, 2020. For any booking made before this date, please consult the details for the modification and cancellation fees. If you make a change to your booking, the new conditions will apply.

	Conditions
Change fee per direction	Fee per person, per direction, plus difference in fare. No changes within 24 hours of departure. Bookings made by September 30, 2020: Modification fees per direction: Eco Standard & Club Class: $300 CAD, $300 US, €150, £150, ₣150,	No refund	€75	Included in price	€75	Included in price
Cancellation fee per ticket	Fee per person, per ticket (whether one-way or roundtrip). No refunds within 24 hours of departure or when a portion of the ticket has already been used. Partial cancellation of the ticket: Passengers who wish to cancel only a portion of the ticket more than 24 hours prior to departure must cancel their return flight by paying the cancellation fees per person and then buy a one-way ticket. The conditions of the other portion of the flight will apply. Bookings made by September 30, 2020: Cancellation fees per ticket: Eco Standard & Club Class: $300 CAD, $300 US, €250, £250, ₣250	No refund	No refund	Included in price	No refund	Included in price
Seat Selection	Standard seat selection is offered in Eco Standard. Eco Flex lets you choose between a standard seat, front of cabin seat, two-by-two seat or seat with more legroom, depending on availability.	From €44	Standard seat	Any seat	Club seat	Club seat
Cabin	No specific conditions apply	Economy	Economy	Economy	Club	Club
Meal Selection	No specific conditions apply	Included in price	Included in price	Included in price	Gourmet meal	Gourmet meal
Priority airport services	Priority check-in, boarding, and baggage handling. Priority queue at security checkpoints for Club Class (exclusively to Montreal, Ottawa, Toronto, Vancouver, Glasgow, Manchester and London Gatwick airports) and Option Plus passengers (exclusively to Montreal, Ottawa, and Vancouver).	Available with extra fees	Available with extra fees	Included in price	Included in price	Included in price
Checked bags included	Baggage allowance varies by destination. See the Travel Information – Baggage section of our website for more details.	Available with extra fees	1	2	2	2

Our Terms and Conditions changed on October 1, 2020. For any booking made before this date, please consult the details for the modification and cancellation fees. If you make a change to your booking, the new conditions will apply.

	Conditions
Change fee per direction	Fee per person, per direction, plus difference in fare. No changes within 24 hours of departure. Bookings made by September 30, 2020: Modification fees per direction: Eco Standard & Club Class: $300 CAD, $300 US, €150, £150, ₣150,	No refund	€75	Included in price	€75	Included in price
Cancellation fee per ticket	Fee per person, per ticket (whether one-way or roundtrip). No refunds within 24 hours of departure or when a portion of the ticket has already been used. Partial cancellation of the ticket: Passengers who wish to cancel only a portion of the ticket more than 24 hours prior to departure must cancel their return flight by paying the cancellation fees per person and then buy a one-way ticket. The conditions of the other portion of the flight will apply. Bookings made by September 30, 2020: Cancellation fees per ticket: Eco Standard & Club Class: $300 CAD, $300 US, €250, £250, ₣250	No refund	No refund	Included in price	No refund	Included in price
Seat Selection	Standard seat selection is offered in Eco Standard. Eco Flex lets you choose between a standard seat, front of cabin seat, two-by-two seat or seat with more legroom, depending on availability.	From €44	Standard seat	Any seat	Club seat	Club seat
Cabin	No specific conditions apply	Economy	Economy	Economy	Club	Club
Meal Selection	No specific conditions apply	Included in price	Included in price	Included in price	Gourmet meal	Gourmet meal
Priority airport services	Priority check-in, boarding, and baggage handling. Priority queue at security checkpoints for Club Class (exclusively to Montreal, Ottawa, Toronto, Vancouver, Glasgow, Manchester and London Gatwick airports) and Option Plus passengers (exclusively to Montreal, Ottawa, and Vancouver).	Available with extra fees	Available with extra fees	Included in price	Included in price	Included in price
Checked bags included	Baggage allowance varies by destination. See the Travel Information – Baggage section of our website for more details.	Available with extra fees	1	2	2	2

Our Terms and Conditions changed on October 1, 2020. For any booking made before this date, please consult the details for the modification and cancellation fees. If you make a change to your booking, the new conditions will apply.

	Conditions
Change fee per direction	Fee per person, per direction, plus difference in fare. No changes within 24 hours of departure. Bookings made by September 30, 2020: Modification fees per direction: Eco Standard & Club Class: $300 CAD, $300 US, €150, £150, ₣150,	No refund	€75	Included in price	€75	Included in price
Cancellation fee per ticket	Fee per person, per ticket (whether one-way or roundtrip). No refunds within 24 hours of departure or when a portion of the ticket has already been used. Partial cancellation of the ticket: Passengers who wish to cancel only a portion of the ticket more than 24 hours prior to departure must cancel their return flight by paying the cancellation fees per person and then buy a one-way ticket. The conditions of the other portion of the flight will apply. Bookings made by September 30, 2020: Cancellation fees per ticket: Eco Standard & Club Class: $300 CAD, $300 US, €250, £250, ₣250	No refund	No refund	Included in price	No refund	Included in price
Seat Selection	Standard seat selection is offered in Eco Standard. Eco Flex lets you choose between a standard seat, front of cabin seat, two-by-two seat or seat with more legroom, depending on availability.	From €44	Standard seat	Any seat	Club seat	Club seat
Cabin	No specific conditions apply	Economy	Economy	Economy	Club	Club
Meal Selection	No specific conditions apply	Included in price	Included in price	Included in price	Gourmet meal	Gourmet meal
Priority airport services	Priority check-in, boarding, and baggage handling. Priority queue at security checkpoints for Club Class (exclusively to Montreal, Ottawa, Toronto, Vancouver, Glasgow, Manchester and London Gatwick airports) and Option Plus passengers (exclusively to Montreal, Ottawa, and Vancouver).	Available with extra fees	Available with extra fees	Included in price	Included in price	Included in price
Checked bags included	Baggage allowance varies by destination. See the Travel Information – Baggage section of our website for more details.	Available with extra fees	1	2	2	2

Our Terms and Conditions changed on October 1, 2020. For any booking made before this date, please consult the details for the modification and cancellation fees. If you make a change to your booking, the new conditions will apply.

	Conditions
Change fee per direction	Fee per person, per direction, plus difference in fare. No changes within 24 hours of departure. Bookings made by September 30, 2020: Modification fees per direction: Eco Standard & Club Class: $300 CAD, $300 US, €150, £150, ₣150,	No refund	€75	Included in price	€75	Included in price
Cancellation fee per ticket	Fee per person, per ticket (whether one-way or roundtrip). No refunds within 24 hours of departure or when a portion of the ticket has already been used. Partial cancellation of the ticket: Passengers who wish to cancel only a portion of the ticket more than 24 hours prior to departure must cancel their return flight by paying the cancellation fees per person and then buy a one-way ticket. The conditions of the other portion of the flight will apply. Bookings made by September 30, 2020: Cancellation fees per ticket: Eco Standard & Club Class: $300 CAD, $300 US, €250, £250, ₣250	No refund	No refund	Included in price	No refund	Included in price
Seat Selection	Standard seat selection is offered in Eco Standard. Eco Flex lets you choose between a standard seat, front of cabin seat, two-by-two seat or seat with more legroom, depending on availability.	From €44	Standard seat	Any seat	Club seat	Club seat
Cabin	No specific conditions apply	Economy	Economy	Economy	Club	Club
Meal Selection	No specific conditions apply	Included in price	Included in price	Included in price	Gourmet meal	Gourmet meal
Priority airport services	Priority check-in, boarding, and baggage handling. Priority queue at security checkpoints for Club Class (exclusively to Montreal, Ottawa, Toronto, Vancouver, Glasgow, Manchester and London Gatwick airports) and Option Plus passengers (exclusively to Montreal, Ottawa, and Vancouver).	Available with extra fees	Available with extra fees	Included in price	Included in price	Included in price
Checked bags included	Baggage allowance varies by destination. See the Travel Information – Baggage section of our website for more details.	Available with extra fees	1	2	2	2

Our Terms and Conditions changed on October 1, 2020. For any booking made before this date, please consult the details for the modification and cancellation fees. If you make a change to your booking, the new conditions will apply.

	Conditions
Change fee per direction	Fee per person, per direction, plus difference in fare. No changes within 24 hours of departure. Bookings made by September 30, 2020: Modification fees per direction: Eco Standard & Club Class: $300 CAD, $300 US, €150, £150, ₣150,	No refund	€75	Included in price	€75	Included in price
Cancellation fee per ticket	Fee per person, per ticket (whether one-way or roundtrip). No refunds within 24 hours of departure or when a portion of the ticket has already been used. Partial cancellation of the ticket: Passengers who wish to cancel only a portion of the ticket more than 24 hours prior to departure must cancel their return flight by paying the cancellation fees per person and then buy a one-way ticket. The conditions of the other portion of the flight will apply. Bookings made by September 30, 2020: Cancellation fees per ticket: Eco Standard & Club Class: $300 CAD, $300 US, €250, £250, ₣250	No refund	No refund	Included in price	No refund	Included in price
Seat Selection	Standard seat selection is offered in Eco Standard. Eco Flex lets you choose between a standard seat, front of cabin seat, two-by-two seat or seat with more legroom, depending on availability.	From €44	Standard seat	Any seat	Club seat	Club seat
Cabin	No specific conditions apply	Economy	Economy	Economy	Club	Club
Meal Selection	No specific conditions apply	Included in price	Included in price	Included in price	Gourmet meal	Gourmet meal
Priority airport services	Priority check-in, boarding, and baggage handling. Priority queue at security checkpoints for Club Class (exclusively to Montreal, Ottawa, Toronto, Vancouver, Glasgow, Manchester and London Gatwick airports) and Option Plus passengers (exclusively to Montreal, Ottawa, and Vancouver).	Available with extra fees	Available with extra fees	Included in price	Included in price	Included in price
Checked bags included	Baggage allowance varies by destination. See the Travel Information – Baggage section of our website for more details.	Available with extra fees	1	2	2	2

Our Terms and Conditions changed on October 1, 2020. For any booking made before this date, please consult the details for the modification and cancellation fees. If you make a change to your booking, the new conditions will apply.

	Conditions
Change fee per direction	Fee per person, per direction, plus difference in fare. No changes within 24 hours of departure. Bookings made by September 30, 2020: Modification fees per direction: Eco Standard & Club Class: $300 CAD, $300 US, €150, £150, ₣150,	No refund	€75	Included in price	€75	Included in price
Cancellation fee per ticket	Fee per person, per ticket (whether one-way or roundtrip). No refunds within 24 hours of departure or when a portion of the ticket has already been used. Partial cancellation of the ticket: Passengers who wish to cancel only a portion of the ticket more than 24 hours prior to departure must cancel their return flight by paying the cancellation fees per person and then buy a one-way ticket. The conditions of the other portion of the flight will apply. Bookings made by September 30, 2020: Cancellation fees per ticket: Eco Standard & Club Class: $300 CAD, $300 US, €250, £250, ₣250	No refund	No refund	Included in price	No refund	Included in price
Seat Selection	Standard seat selection is offered in Eco Standard. Eco Flex lets you choose between a standard seat, front of cabin seat, two-by-two seat or seat with more legroom, depending on availability.	From €44	Standard seat	Any seat	Club seat	Club seat
Cabin	No specific conditions apply	Economy	Economy	Economy	Club	Club
Meal Selection	No specific conditions apply	Included in price	Included in price	Included in price	Gourmet meal	Gourmet meal
Priority airport services	Priority check-in, boarding, and baggage handling. Priority queue at security checkpoints for Club Class (exclusively to Montreal, Ottawa, Toronto, Vancouver, Glasgow, Manchester and London Gatwick airports) and Option Plus passengers (exclusively to Montreal, Ottawa, and Vancouver).	Available with extra fees	Available with extra fees	Included in price	Included in price	Included in price
Checked bags included	Baggage allowance varies by destination. See the Travel Information – Baggage section of our website for more details.	Available with extra fees	1	2	2	2

Our Terms and Conditions changed on October 1, 2020. For any booking made before this date, please consult the details for the modification and cancellation fees. If you make a change to your booking, the new conditions will apply.

	Conditions
Change fee per direction	Fee per person, per direction, plus difference in fare. No changes within 24 hours of departure. Bookings made by September 30, 2020: Modification fees per direction: Eco Standard & Club Class: $300 CAD, $300 US, €150, £150, ₣150,	No refund	€75	Included in price	€75	Included in price
Cancellation fee per ticket	Fee per person, per ticket (whether one-way or roundtrip). No refunds within 24 hours of departure or when a portion of the ticket has already been used. Partial cancellation of the ticket: Passengers who wish to cancel only a portion of the ticket more than 24 hours prior to departure must cancel their return flight by paying the cancellation fees per person and then buy a one-way ticket. The conditions of the other portion of the flight will apply. Bookings made by September 30, 2020: Cancellation fees per ticket: Eco Standard & Club Class: $300 CAD, $300 US, €250, £250, ₣250	No refund	No refund	Included in price	No refund	Included in price
Seat Selection	Standard seat selection is offered in Eco Standard. Eco Flex lets you choose between a standard seat, front of cabin seat, two-by-two seat or seat with more legroom, depending on availability.	From €44	Standard seat	Any seat	Club seat	Club seat
Cabin	No specific conditions apply	Economy	Economy	Economy	Club	Club
Meal Selection	No specific conditions apply	Included in price	Included in price	Included in price	Gourmet meal	Gourmet meal
Priority airport services	Priority check-in, boarding, and baggage handling. Priority queue at security checkpoints for Club Class (exclusively to Montreal, Ottawa, Toronto, Vancouver, Glasgow, Manchester and London Gatwick airports) and Option Plus passengers (exclusively to Montreal, Ottawa, and Vancouver).	Available with extra fees	Available with extra fees	Included in price	Included in price	Included in price
Checked bags included	Baggage allowance varies by destination. See the Travel Information – Baggage section of our website for more details.	Available with extra fees	1	2	2	2

Our Terms and Conditions changed on October 1, 2020. For any booking made before this date, please consult the details for the modification and cancellation fees. If you make a change to your booking, the new conditions will apply.

	Conditions
Change fee per direction	Fee per person, per direction, plus difference in fare. No changes within 24 hours of departure. Bookings made by September 30, 2020: Modification fees per direction: Eco Standard & Club Class: $300 CAD, $300 US, €150, £150, ₣150,	No refund	€75	Included in price	€75	Included in price
Cancellation fee per ticket	Fee per person, per ticket (whether one-way or roundtrip). No refunds within 24 hours of departure or when a portion of the ticket has already been used. Partial cancellation of the ticket: Passengers who wish to cancel only a portion of the ticket more than 24 hours prior to departure must cancel their return flight by paying the cancellation fees per person and then buy a one-way ticket. The conditions of the other portion of the flight will apply. Bookings made by September 30, 2020: Cancellation fees per ticket: Eco Standard & Club Class: $300 CAD, $300 US, €250, £250, ₣250	No refund	No refund	Included in price	No refund	Included in price
Seat Selection	Standard seat selection is offered in Eco Standard. Eco Flex lets you choose between a standard seat, front of cabin seat, two-by-two seat or seat with more legroom, depending on availability.	From €44	Standard seat	Any seat	Club seat	Club seat
Cabin	No specific conditions apply	Economy	Economy	Economy	Club	Club
Meal Selection	No specific conditions apply	Included in price	Included in price	Included in price	Gourmet meal	Gourmet meal
Priority airport services	Priority check-in, boarding, and baggage handling. Priority queue at security checkpoints for Club Class (exclusively to Montreal, Ottawa, Toronto, Vancouver, Glasgow, Manchester and London Gatwick airports) and Option Plus passengers (exclusively to Montreal, Ottawa, and Vancouver).	Available with extra fees	Available with extra fees	Included in price	Included in price	Included in price
Checked bags included	Baggage allowance varies by destination. See the Travel Information – Baggage section of our website for more details.	Available with extra fees	1	2	2	2

Our Terms and Conditions changed on October 1, 2020. For any booking made before this date, please consult the details for the modification and cancellation fees. If you make a change to your booking, the new conditions will apply.

	Conditions
Change fee per direction	Fee per person, per direction, plus difference in fare. No changes within 24 hours of departure. Bookings made by September 30, 2020: Modification fees per direction: Eco Standard & Club Class: $300 CAD, $300 US, €150, £150, ₣150,	No refund	₣75	Included in price	₣75	Included in price
Cancellation fee per ticket	Fee per person, per ticket (whether one-way or roundtrip). No refunds within 24 hours of departure or when a portion of the ticket has already been used. Partial cancellation of the ticket: Passengers who wish to cancel only a portion of the ticket more than 24 hours prior to departure must cancel their return flight by paying the cancellation fees per person and then buy a one-way ticket. The conditions of the other portion of the flight will apply. Bookings made by September 30, 2020: Cancellation fees per ticket: Eco Standard & Club Class: $300 CAD, $300 US, €250, £250, ₣250	No refund	No refund	Included in price	No refund	Included in price
Seat Selection	Standard seat selection is offered in Eco Standard. Eco Flex lets you choose between a standard seat, front of cabin seat, two-by-two seat or seat with more legroom, depending on availability.	From ₣55	Standard seat	Any seat	Club seat	Club seat
Cabin	No specific conditions apply	Economy	Economy	Economy	Club	Club
Meal Selection	No specific conditions apply	Included in price	Included in price	Included in price	Gourmet meal	Gourmet meal
Priority airport services	Priority check-in, boarding, and baggage handling. Priority queue at security checkpoints for Club Class (exclusively to Montreal, Ottawa, Toronto, Vancouver, Glasgow, Manchester and London Gatwick airports) and Option Plus passengers (exclusively to Montreal, Ottawa, and Vancouver).	Available with extra fees	Available with extra fees	Included in price	Included in price	Included in price
Checked bags included	Baggage allowance varies by destination. See the Travel Information – Baggage section of our website for more details.	Available with extra fees	1	2	2	2

Our Terms and Conditions changed on October 1, 2020. For any booking made before this date, please consult the details for the modification and cancellation fees. If you make a change to your booking, the new conditions will apply.

	Conditions
Change fee per direction	Fee per person, per direction, plus difference in fare. No changes within 24 hours of departure. Bookings made by September 30, 2020: Modification fees per direction: Eco Standard & Club Class: $300 CAD, $300 US, €150, £150, ₣150,	No refund	£75	Included in price	£75	Included in price
Cancellation fee per ticket	Fee per person, per ticket (whether one-way or roundtrip). No refunds within 24 hours of departure or when a portion of the ticket has already been used. Partial cancellation of the ticket: Passengers who wish to cancel only a portion of the ticket more than 24 hours prior to departure must cancel their return flight by paying the cancellation fees per person and then buy a one-way ticket. The conditions of the other portion of the flight will apply. Bookings made by September 30, 2020: Cancellation fees per ticket: Eco Standard & Club Class: $300 CAD, $300 US, €250, £250, ₣250	No refund	No refund	Included in price	No refund	Included in price
Seat Selection	Standard seat selection is offered in Eco Standard. Eco Flex lets you choose between a standard seat, front of cabin seat, two-by-two seat or seat with more legroom, depending on availability.	From £33	Standard seat	Any seat	Club seat	Club seat
Cabin	No specific conditions apply	Economy	Economy	Economy	Club	Club
Meal Selection	No specific conditions apply	Included in price	Included in price	Included in price	Gourmet meal	Gourmet meal
Priority airport services	Priority check-in, boarding, and baggage handling. Priority queue at security checkpoints for Club Class (exclusively to Montreal, Ottawa, Toronto, Vancouver, Glasgow, Manchester and London Gatwick airports) and Option Plus passengers (exclusively to Montreal, Ottawa, and Vancouver).	Available with extra fees	Available with extra fees	Included in price	Included in price	Included in price
Checked bags included	Baggage allowance varies by destination. See the Travel Information – Baggage section of our website for more details.	Available with extra fees	1	2	2	2

Our Terms and Conditions changed on October 1, 2020. For any booking made before this date, please consult the details for the modification and cancellation fees. If you make a change to your booking, the new conditions will apply.

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