By continuing to use this site, you agree to the cookies used, for example, to improve your browsing experience and to personalize the content of the Website. For more information and/or to change your current cookie settings, please refer to our Cookies Policy

1 active alert.
February 10, 2020 -

In order to limit the spread of the coronavirus (2019-nCoV), an increasing number of countries are imposing quarantine or denying entry to visitors who have recently been to the People's Republic of China. If this is your case, it is your responsibility to check the entry restrictions of your destination country.

The situation is evolving rapidly and is beyond our control. We recommend that you regularly check the restrictions put in place by the border authorities of the country you are planning to visit. Please note, however, that Air Transat will not be held liable and will not assume any expense in the event that you are refused entry into your country of destination due to these restrictions.

Should you need to change your itinerary, please contact your travel agency or our 24/7 customer contact centre.

 Disruptions & Recourses

Air Passenger Protection Regulations
If you are denied boarding, your flight is cancelled or delayed for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations.
A full description of the terms and conditions of carriage are available in our tariffs.

Canadian Transportation Agency (CTA) information
The Canadian Transportation Agency (CTA) serves as a dispute resolution authority over certain air transportation related issues. For more information or to log your complaint with the CTA’s Dispute Resolution Branch please consult the Canadian Transportation Agency.

European Union Air passenger rights
If you are denied boarding, your flight is cancelled or delayed for at least two hours, you may be entitled to certain standards of treatment and compensation under the European Union Air passenger rights, please consult European Union Air passenger rights. If you need more information regarding long delay, please consult Long delay notice  Will open in a separate browser window