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February 10, 2020 -

In order to limit the spread of the coronavirus (2019-nCoV), an increasing number of countries are imposing quarantine or denying entry to visitors who have recently been to the People's Republic of China. If this is your case, it is your responsibility to check the entry restrictions of your destination country.

The situation is evolving rapidly and is beyond our control. We recommend that you regularly check the restrictions put in place by the border authorities of the country you are planning to visit. Please note, however, that Air Transat will not be held liable and will not assume any expense in the event that you are refused entry into your country of destination due to these restrictions.

Should you need to change your itinerary, please contact your travel agency or our 24/7 customer contact centre.

Contact us

Here are some ways you can keep in touch and up to date with Air Transat! Please contact us at the appropriate address or telephone number below.

For any request concerning a reservation, a price quote or modification to a booking made on our website, please contact our Booking Centre at 1-877-TRANSAT (872-6728) open 24/7.  For a booking made via a travel agency, please contact your travel agent.

Telephone Website/Email

Local phone number from Canada, USA and Mexico:

Toll-free call from a landline telephone from Canada and USA:
1-877-TRANSAT (872-6728)

Hearing impaired:
1-866-234-5136 (TTY) (Toll-free call from a landline telephone) 

Please fill in an electronic form to contact us.

At Air Transat, we value your experience flying with us and appreciate how frustrating it can be to leave something behind on an aircraft. In order to reunite you with your belongings, we have partnered with Chargerback to manage our Lost and Found services. For best results, make sure that you provide as much information as possible when completing the form. Once you have submitted the form to Chargerback, a tracking number will be emailed to you. If your lost item is located, Chargerback will send you an email with instructions on how to retrieve your item.

“Please note that Air Transat offers Lost and Found services as a courtesy and is not liable for any missing property or damaged items.”

If the item was lost on an Air Transat flight, please complete the following form.

If the item you have lost is a piece of checked baggage, please complete the following form baggage claim or call +1-800-388-5836

If the item you have lost is a passport, you must immediately advise the authorities, such as a passport office or consulate. All passports that are found by Air Transat are turned over to Local Immigration Office or Canada Border Services.

If the item was lost anywhere at the airport, please contact the airport lost and found services.

If the item was lost at a hotel, please contact the hotel directly.

Telephone Website/Email

1-800-387-2672 (Toll-free call from a landline telephone) or 514-987-6078

Hearing impaired:
1-866-234-5136 (TTY) (Toll-free call from a landline telephone) 

Please fill in an electronic form to contact us.

Telephone Comments

Local phone number:
From Israel: +972 3 376-2270

Toll-free call from a landline telephone from Canada and USA:
1-877-TRANSAT (872-6728)

Only for bookings made on or via the Air Transat call center.

Telephone Website/Email
1-866-322-6649 Click here for more information about Group Travel


Local phone number (except Denmark):

Toll-free call from a landline telephone from:
Canada and USA: 1-855-333-1101
Costa Rica: 00 800 88 81 02 22
Dominican Republic: 1-800-203-9764
Haiti: 509 2813 1829
Jamaica: 1-800-204-0020
Mexico: 800 265 1064

Telephone Website/Email Comments


Hearing impaired:
+1-514-906-5196 (TTY)

Cargo Website Click here for more information about transportation or shipping of oversize, heavy, restricted or dangerous goods that cannot be carried as checked baggage

Click here for media inquiries

Click here for any questions or comments related to our Privacy Policy

If your request is related to access, rectification or erasure of your personal information, you must fill out the identity verification form and follow the instructions.

Air Transat's mobile app, the key to: your boarding cards, online check-in and updates on your flight status.  Will open in a separate browser window
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