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Travel advisory Latest updates
March 30, 2020 - CORONAVIRUS UPDATES

If you were unable to travel due to the cancellation of your flight, you will receive a credit for future travel to be used within 24 months of your original travel dates. You do not need to contact us to obtain this credit, it will be automatically applied to your account.

March 16, 2020 -

Glasgow International Airport: All Air Transat flights are now operating from Terminal 1.

Paris-Charles de Gaulle Airport: All Air Transat flights will operate from Terminal 1 until March 29, 2020. However, the flights departing on March 30 and 31 will operate from Terminal 2A.

Contact us

For any request concerning a reservation, a price quote or modification to a booking made on our website, please contact our Booking Centre at 1-877-TRANSAT (872-6728) 4 a.m. - 8 p.m. (EDT), 7 days a week.  For a booking made via a travel agency, please contact your travel agent.
 

Telephone Website/Email

Local phone number from Canada, USA and Mexico:
+1-514-636-3630
 

Toll-free call from a landline telephone from Canada and USA:
1-877-TRANSAT (872-6728)

Hearing impaired:
1-866-234-5136 (TTY) (Toll-free call from a landline telephone) 
or
514-906-5196

Please fill in an electronic form to contact us.

At Air Transat, we value your experience flying with us and appreciate how frustrating it can be to leave something behind on an aircraft. In order to reunite you with your belongings, we have partnered with Chargerback to manage our Lost and Found services. For best results, make sure that you provide as much information as possible when completing the form. Once you have submitted the form to Chargerback, a tracking number will be emailed to you. If your lost item is located, Chargerback will send you an email with instructions on how to retrieve your item.

“Please note that Air Transat offers Lost and Found services as a courtesy and is not liable for any missing property or damaged items.”
 
WEBSITE/EMAIL

If the item was lost on an Air Transat flight, please complete the following form.

If the item you have lost is a piece of checked baggage, please complete the following form baggage claim or call +1-800-388-5836

If the item you have lost is a passport, you must immediately advise the authorities, such as a passport office or consulate. All passports that are found by Air Transat are turned over to Local Immigration Office or Canada Border Services.

If the item was lost anywhere at the airport, please contact the airport lost and found services.

If the item was lost at a hotel, please contact the hotel directly.

Telephone Website/Email

1-800-387-2672 (Toll-free call from a landline telephone) or 514-987-6078
 

Hearing impaired:
1-866-234-5136 (TTY) (Toll-free call from a landline telephone) 
or
514-906-5196

Please fill in an electronic form to contact us.

Telephone Comments

Local phone number:
+1-514-636-3630
From Israel: +972 3 376-2270

Toll-free call from a landline telephone from Canada and USA:
1-877-TRANSAT (872-6728)

Only for bookings made on airtransat.com or via the Air Transat call center.

Telephone Website/Email
1-866-322-6649 Click here for more information about Group Travel

Telephone

Local phone number (except Denmark):
+1-514-906-5111

Toll-free call from a landline telephone from:
Canada and USA: 1-855-333-1101
Costa Rica: 00 800 88 81 02 22
Dominican Republic: 1-800-203-9764
Haiti: 509 2813 1829
Jamaica: 1-800-204-0020
Mexico: 800 265 1064

Telephone Website/Email Comments

1-877-633-2594

Hearing impaired:
+1-514-906-5196 (TTY)

Cargo Website Click here for more information about transportation or shipping of oversize, heavy, restricted or dangerous goods that cannot be carried as checked baggage

Click here for media inquiries

Click here for any questions or comments related to our Privacy Policy

If your request is related to access, rectification or erasure of your personal information, you must fill out the identity verification form and follow the instructions.


Air Transat's mobile app, the key to: your boarding cards, online check-in and updates on your flight status.  Will open in a separate browser window
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