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10 November, 2016 -

Entry requirements for Canada have changed. Find out if they apply to you.

In addition to your valid passport, you will also need:

  • a valid Electronic Travel Authorization (eTA)*, or;
  • a valid visa, or;
  • a valid Permanent Resident Card (PRC)

See Canada.ca/eta for complete details. 

*Holders of a valid Canadian passport, Canadian Permanent Resident Card (PRC) or Canadian visa, as well as U.S. citizens, are ineligible for an eTA and must present their original documents for travel.

Contact us

Here are some ways you can keep in touch and up to date with Air Transat! Please contact us at the appropriate address or telephone number below.

Telephone Website/Email

00 800 87 26 72 83
(Toll-free call from a landline telephone)
or
0207 616 9187

Please fill in an electronic form to contact us.

Telephone Website/Email

00 800 87 26 72 83
(Toll-free call from a landline telephone)

Please fill in an electronic form to contact us.

Telephone Website/Email

+1-514-906-5379

+1-800-388-5836
(from Canada and USA only)

Click here for more information about baggage claims or fill in this claim form.

Telephone Website/Email Comments

00 800 87 26 72 83
(Toll-free call from a landline telephone)
or
0207 616 9187

modifications@transat.com Monday to Thursday
8:30 am to 9 pm
Friday
8:30 am to 8 pm
Saturday
9 am to 6 pm
Sunday
10 am to 5 pm

Click here for more informations about Group Travel.

Telephone

00 800 88 81 02 22
Toll-free call from a landline telephone
or
+1-514-906-5111

Website/Email Comments
Click here for more information about Cargo For transportation or shipping of oversize, heavy, restricted or dangerous goods that cannot be carried as checked baggage

Contact our webmaster with any questions or comments related to this website.

Keep in touch and up to date with Air Transat:

Facebook
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Google+
Youtube

Click here for media inquiries

An Online Dispute Resolution (ODR) platform has been set up by the European Commission: http://ec.europa.eu/consumers/odr/ which provides easy access to alternative dispute resolution (ADR). Please note that Air Transat is not currently subscribed to an approved ADR scheme therefore neither the ODR platform nor any approved ADR providers will be able to accept your complaint.
You can log your complaint with CAA’s Passenger Advice and Complaints Team (PACT) by completing the online complaint form via the CAA website: www.caa.co.uk/Passengers/Resolving-travel-problems. Under the subtitle ‘How the CAA can help’ you will need to click on the link ‘Refer your complaint to us’. You can then access the CAA’s consumer portal where you can submit your complaint to PACT.

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