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Mededeling voor reizigers

Hier vindt u belangrijke mededelingen en reisadvies. We willen u er graag aan herinneren dat het belangrijk is op de hoogte te blijven van wijzigingen die uw reis kunnen beïnvloeden. Hieronder vindt u een lijst met reisadviezen.

Reisadvies

Gradual resumption of operations and introduction of Traveller Care program23 juli, 2020

We are happy to welcome you back on board and brighten your everyday once again. Starting now, we’ll be offering flights to Europe, the South, the United States and within Canada.

Our flight schedule may change, depending on the evolution of travel restrictions and demand.

To address the concerns raised by COVID-19 and to ensure your safety and that of our employees, we created Traveller Care, a program featuring new health and safety measures. As part of our program, we’ve also assembled a practical guide full of tips and information on destination entry requirements, a vital one-stop tool for everything you need to know before you go.

Unfortunately, COVID-19 and its impact on the tourism industry are forcing us to extend the suspension of some of our flights, significantly reduce our capacity and completely cancel certain routes. Learn more about the resumption of our operations.

Historie

Your safety is our top priority, which is why we are closely monitoring the progress of the coronavirus (COVID-19) through the updates issued by government authorities.

It is important to note that an increasing number of countries, including Canada, are denying entry to foreign nationals.

That being said, we will only be able to allow boarding to people authorized to enter Canada. Furthermore, this measure prohibits the boarding of any person who does not meet the health requirements imposed. For more details, please consult the following site for more details.

On March 11th, 2020, the United States announced that, as of March 13th, 2020, aliens who visited any of the 26 countries within the Schengen Area in the 14-day period preceding their entry or attempted entry into the United States will not be allowed to enter. Air Transat is required to comply with this prohibition and, consequently, will not be able to board any such passengers on its flights to the United States.

Given the rapidly changing situation, it is your responsibility to regularly check the restrictions put in place by the border authorities of the country you are planning to visit or the cruise line you are travelling with as well as the Government of Canada’s website.

Air Transat will not be held liable and will not assume any expense in the event that you are refused entry into your country of destination or on your flight due to these restrictions.

Should you need to change your itinerary, please contact your travel agency or our 24/7 customer contact centre.

We are changing the previous clause in our flexibility policy, which required a three-day notice prior to departure for any changes, to 24 hours prior to departure. Given the exceptionally high volume of requests we are currently receiving, please note that processing time may last a few days. Rest assured, however, that all requests received within the required timeframe will be processed, even if the departure date has passed.

We know that sometimes plans change due to unforeseen events like coronavirus (COVID-19): that’s why we are offering our passengers the flexibility to amend existing bookings. Transat will waive the change fees on all flights and packages booked before March 4, 2020, for travel until April 30, 2020.

As such, all customers who have booked a flight or package to any destination offered by Transat for travel until April 30, 2020 can change their travel dates, hotel or destination—or all three—once at no charge towards travel completed by December 31, 2020. Customers who wish to cancel their reservation can use the credit towards subsequent travel completed by December 31, 2020.

Changes to individual bookings can be made up to 24 hours prior to departure.Should there be a pricing disparity between the initial booking and the new booking, customers will have to pay the supplement, and no refund will be given should the price be lower than the initial price.

Changes to group bookings can be made up to 3 days before departure. Certain conditions apply. To change existing group bookings, please contact our groups department.

Customers who booked through a travel agency must contact their travel agents.