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15 August, 2019 14:38 -

Due to safety concerns raised by the European Union Aviation Safety Agency (EASA) and the Federal Aviation Administration (FAA), 15-inch MacBook Pro laptop (manufactured by Apple Inc. between September 2015 and February 2017) are strictly forbidden in cabin and in checked baggage. Apple has determined that the battery on these laptops may overheat and pose a fire safety risk.

Thank you for your cooperation.

 Disruptions & Recourses

This section contains all the details you need to know about flight delays, denied boarding and lost, delayed or damaged baggage.
Air Passenger Protection Regulations
If you are denied boarding, your flight is cancelled or delayed for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations.

A full description of the terms and conditions of carriage are available in our tariffs.

Canadian Transportation Agency (CTA) information
The Canadian Transportation Agency (CTA) serves as a dispute resolution authority over certain air transportation related issues. For more information or to log your complaint with the CTA’s Dispute Resolution Branch please consult the Canadian Transportation Agency.