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We are currently receiving an exceptionally high volume of calls and messages to our Contact Centre, which causes much longer delays than those to which our customers are accustomed. We sincerely apologize for this and thank you for your patience. Before calling us, we invite you to consult the following pages:
Make your inflight experience soar
Booked a flight with our Eco Budget fare? Checked baggage isn’t included. Pay at least 24 hours before departure and save up to 25% on your first checked bag.
Booked a Transat package? One checked bag is included.
Once your flight is booked, you can also…
Special needs? Travelling with an infant or a family of 6 or more? Contact us!
Call us at 1-877-872-6728 at least 48 hours before departure.
Hearing Impaired Passengers
People who are hearing impaired can call 1-866-234-5136 (TTY) toll free within North America or 514-906-5196 in the local Montreal area.
Important information regarding the use of personal data
All information collected is intended for Air Transat, the data controller, for the purposes of processing your bookings or subscriptions to our newsletters and/or programs. It may also be used by Transat Tour Canada, an affiliate of Air Transat, as a data controller, for the conduct of marketing and statistical studies, to customize and continuously improve your customer experience, to provide you with the most suitable offers and to send you targeted advertising. If you have consented, it may be used to send you promotional offers. Since the data controller's servers are located in Canada, the information collected will be transferred outside of the European Union. Some of this information may also be communicated to third parties, namely to our subcontractors, who may also be located outside the European Union.