Preventing fraud

Read our warnings concerning attempted telephone and e-mail fraud.
  • Attempts at scamming by e-mail (phishing) or telephone (phone phishing) are used frequently by fraudsters and may take various forms, with the aim of encouraging consumers to divulge personal information. Sadly, this often works, since many consumers are not suspicious enough of calls or e-mails claiming to be from recognized companies. Once this information is in the hands of fraudsters, it can be used in many ways, such as withdrawing money from bank accounts, creating new credit card accounts, or engaging in fraudulent transactions on existing credit card accounts.  

    Criminals can easily copy or create a fake website that can look like an official one. Others use social media (Facebook, Instagram, Messenger, WhatsApp, Twitter and others) to pose as a certified travel agent or an employee of the company and offer discounted travel services. 
    In either case, their goal is to get people to hand over their money, often by asking the victim to pay by cash or bank transfer. Both types of payment, however, open the potential for fraud and are not among standard Transat procedures. If you wish to pay in cash or by bank transfer, it is preferable that the transaction be conducted directly at the travel agency office. 
  • ü Please keep in mind that :
     
    • Neither Air Transat, Transat nor any other subsidiary of the Transat group engages in telephone promotion.  Therefore, any such calls are fraudulent and should be reported to the RCMP anti-fraud centre by phone at 1 888 4958501 (PHONEBUSTERS) or by e-mail at info@phonebusters.com
    • Neither Air Transat, Transat nor any other subsidiary of the Transat group will send you an e-mail message asking you to check your personal information by electronic means. If this is the case, here is what we suggest you do:  
      • - Delete it from your inbox.  
      • - Report it to the RCMP anti-fraud centre by phone at 1 888 4958501 (PHONEBUSTERS) or by e-mail at info@phonebusters.com.
    • The same applies to social media. Neither Air Transat, Transat nor any other subsidiary of the Transat group will ask you to share personal information, security codes, passwords, or credit card information via social media.
    • If you believe you have been a victim of fraud, please contact your local police and the Canadian Anti-Fraud Centre.