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Notice to Travellers

This section contains important notice and travel advisory. We wish to remind you that it is important to stay informed about changes that may affect your trip. Below is a list of travel advisories.

Important Notice

Longer than usual wait timesSeptember 17, 2021

We are currently receiving an exceptionally high volume of calls and messages to our Contact Centre, which causes much longer delays than those to which our customers are accustomed. We sincerely apologize for this and thank you for your patience. Before calling us, we invite you to consult the following pages:

Entry requirements by destination Modify or cancel a reservation On-hold help

Travel advisory

Haiti: Advisory to avoid non-essential travelNovember 18, 2021

Please note that the Canadian government has recently issued a travel advisory recommending to avoid non-essential travel to Haiti due to the current climate of instability in the country. However, our flight operations to Haiti continue. More details.

History

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