We are pleased to welcome on board emotional support and certified service animals that are travelling with a person with a disability.
Service Dog
Air Transat will, on the request of a person with a disability who needs to travel with a service dog, accept a service dog for transport, and permit the animal to accompany the person on board.
A service dog must have been individually trained by an organization or person specializing in service dog training, be at least 6 months old and, performs a task to assist a person with a disability with a need related to their disability.
Before you travel
Air Transat will require the person with a disability requesting to travel with a service dog to:
- Contact us as early as possible, either before booking or at the time of booking. We require at least 48 hours notice in order to review documents and arrange seating and additional space. We will do all possible to assist and accommodate within that time frame.
- For all flights with the exception to flights to or from the U.S., provide, at the time of reservation, the completed Air Transat Service Dog forms, attesting to:
- The service dog’s training by an organization or person specializing in service dog training.
- The breed and physical characteristics of the dog and any physical characteristics of the person with the disability that may affect the floor space at their seat so that appropriate seating arrangements may be reserved.
- For flights to or from the U.S., provide, at the time of reservation, the completed U.S. Department of Transportation Service Animal Air Transportation Form, attesting to:
- The service dog’s training by an organization or person specializing in service dog training.
- The breed and physical characteristics of the dog and any physical characteristics of the person with the disability that may affect the floor space at their seat so that appropriate seating arrangements may be reserved.
Provide, before departure, an identification card or other document that is issued by an organization or person specializing in service dog training that identifies the person with a disability and attests that the service dog has been individually trained by the organization or person to perform a task to assist the person with a disability with a need related to their disability.
Seating requirements:
Service dogs weighing up to 12kg may travel in the floorspace at the passengers feet or on their lap. Additional floor space will be provided when arrangements are made at least 48 hours in advance for dogs weighing over 12kg, for the comfort and safety of the animal. Service animals are not permitted in the emergency exit row on any aircraft or to occupy an empty seat.
Emotional Support Dog
Air Transat will, on the request of a person with a mental or cognitive disability who needs to travel with an emotional support dog, (ESAN) accept a support dog for travel, and permit the animal to accompany the person on board, provided the acceptance conditions are met.
A support dog must have been trained to behave in public settings and take direction, be at least 6 months old and be able to manage without access to relief facilities for extended periods of time.
Before you travel
Air Transat will require the person with a mental or cognitive disability requesting to travel with an emotional support dog to:
In advance:
- Contact us as early as possible, either before booking or at the time of booking. We require at least 48 hours notice in order to review documents and arrange seating and additional space if required. We will do all possible to assist and accommodate within that time frame. Emotional Support dogs must be pre-approved by Air Transat's Request department, animals without pre-approval will not be accepted for transport at the airport.
- Provide, at the time of reservation, the completed Air Transat Air Transat Emotional Support Dog forms, attesting to:
- The passenger’s confirmation of compliance to Air Transat’s procedures
- The dog’s health and wellness, with a signed declaration from the attending Veterinarian
- The requirement of the passenger to travel on an aircraft with a support dog, and that the passenger has a condition as per the Diagnostic and Statistical Manual of Mental disorders by the attending mental health professional or Physician
- The weight, height and length of the support dog and the intended manner of onboard restraint (leash, harness or container)
Seating requirements:
Emotional support dogs weighing up to 12kg may travel in the floorspace at the passengers feet or on their lap. An extra ticket for additional floor space in front of the adjacent seat must be pre-purchased at least 48 hours in advance for dogs weighing over 12kg, for the comfort and safety of the animal.
Emotional support dogs are not permitted in the emergency exit row on any aircraft or to occupy an empty seat.
Upon check-in:
- A behavioural assessment will be done at the Air Transat check-in counter, during which the emotional support dog's obedience to the following commands must be demonstrated:
- The dog will be required to stay at its position upon command
- The dog will be required to come towards their owner upon command
We recommend that you review the section on service animals on the Canadian Transportation Agency website Will open in a separate browser window.
Please be aware that Air Transat does not transport the following breeds of dogs or mixed breeds including one or more of the following breeds*:
- Mastiffs: All breeds including; Argentine (Dogo Argentino), Bandog (Bandogge/band dog), South African (Boerboel), Brazilian (Fila Brasileiro), Italian (Cane Corso and Neapolitan), Canary Mastiff (Presa Canario), Japanese Mastiff (Tosa Inu)
- Pit Bulls: All breeds including; American Bully, American Pit Bull Terrier, American Staffordshire Terrier, Staffordshire Bull Terrier
- Akita (Akita Inu)
- Caucasian Ovcharka (Caucasian Shepherd Dog)
- Karabash Dog (Kangal/Anatolian Shepherd Dog)
- Rottweiler
- Wolf Dog Hybrid
- Doberman Pinscher
*Certified service dogs of the above breeds may be accepted, following additional verification.
The following breeds are exempt from the above restriction and will be accepted for transport:
- All other Mastiff breeds, not specified above, such as Bull Mastiffs and French Mastiffs (Dogue de Bordeaux)
Please also note the following country-specific restrictions on travelling with animals:
To Jamaica: No animals are accepted on flights to Jamaica.
To United Kingdom: Cats and dogs are accepted as cargo only on Air Transat flights – advance arrangements are required and additional fees apply.
Exceptions: Certified service dogs are accepted on flights to London, to Manchester and Glasgow (when reserved through our Call Centre at least 7 days in advance).
To Republic of Ireland: Cats and dogs are accepted as cargo only on Air Transat flights – advance arrangements are required and additional fees apply.
Exceptions: Certified service dogs are accepted on flights to Dublin (when reserved through our Call Centre at least 7 days in advance). Pets in the cabin are accepted on flights from Dublin.
To Mexico: Strict regulations are in effect. Owners must hold specific health certificates issued within a certain time period prior to travel. Failure to present valid documents will result in the quarantine of the animal upon arrival and additional costs for veterinary inspection.
Complete information can be found on the Servicio Nacional de Sanidad, Inocuidad y Calidad Agroalimentaria website.
To Portugal: Advance arrangements are mandatory for all cats & dogs (including service dogs) entering Portugal from outside the European Union. Click here Will open in a separate browser window for details.
To St. Maarten: An advance application for entry is required and can be requested via email at lvv@sintmaartengov.org, minimum five (5) days prior to your expected arrival date. For further information, please contact: Inspection Department TEZVT - Agriculture, Livestock and Fisheries, Tel: +1 (721) 542-5641, +1 (721) 542-9887 (O) / +1 (721) 520-7213 (M)
How we will help you?
Air Transat will:
- Review required documentation within 72 hours of receipt and provide a written approval or denial with reasoning. Note that final approval is based on observations by the airport personnel.
- Arrange for and provide sufficient floor space for the service dog to lie down at the person’s feet to ensure the well being of the dog and person, including the floor space of an adjacent seat where needed
- On request of the person with a disability, retain an electronic copy of the documents for a period of 36 months to facilitate future travel
At departure:
- Registration at check-in counter
- Moving to the boarding area
- Pre-boarding (passengers with service dogs board in priority)
On board:
- Your assistance dog must remain under your supervision and wear its leash and harness at all times
- You must ensure that the dog remains on the floor area provided, and not on a seat or protruding into an aisle, take note that a trained service dog weighing up to 11kg may sit on the persons lap.
- You must ensure any toileting needs are managed in a controlled and sanitary manner
On arrival:
- Deplaning
- Retrieving checked baggage
- Moving to the general public area
- Getting to a representative of another airline for a flight connection
Air Transat is not able to:
- Accept more than one service or emotional support dog per passenger
- Accept any other type of service animal except a service or emotional support dog on board
- Accept a dog that is displaying any unruly behaviour, including; not remaining with the person with a disability, barking, growling, making aggressive noises at others, biting, lunging, jumping on people, relieving themselves in a waiting area, terminal or on board. In such cases, corrective actions will be required or boarding of the dog may be denied.
- Accept therapy dogs, search and rescue dogs, or service dogs in training