Baggage: register non-standard items
If you want to register non-standard items (strollers and baby equipment, mobility aids, medical equipment, sporting equipment) as checked baggage, please do not add these items to the total number of checked pieces during your online check-in. When you arrive at the airport, one of our agents will be pleased to assist you.
For more information about non-standard items click on the item below:
Baggage: purchase of check-in baggage
Additional pieces of checked baggage (in addition to the allowance included in the fare class) are subject to space availability; prepayment does not guarantee they will be accepted on board. Please note that for flights to Cuba and Haiti, the acceptance of extra baggage is subject to space availability and could be refused at the airport. For more information call us at 1-877-872-6728 or 514-636-3630.
Hearing impaired: 1-866-234-5136 (TTY) (Toll-free call from a landline telephone) or 514-906-5196 (long distance charges may apply).
Lithium batteries are dangerous goods, much like gasoline, propane, and sulfuric acid.
Lithium batteries are used in many electronic devices such as cameras, cell phones, laptops and tablets, electronic cigarettes (e-cigarettes) and other personal vaporizers, drones, medical equipment and power tools. When carried by passengers for personal use, lithium batteries must be carried in carryon baggage only. While most lithium batteries are safe, some have overheated and caught fire. These fires are difficult to put out and produce toxic and irritating fumes.
Baggage drop off counter
Baggage drop-off counters close 60 minutes prior to departure time for international flights and 45 minutes prior to domestic flights. Please allow sufficient time for processing and security. If you are not travelling with checked baggage, go directly to the boarding gate before the boarding time indicated on your boarding pass. Always check the airport monitors for updates.