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Aviso para os viajantes

Esta secção contém avisos importantes e informações de viagem. Relembramos que é importante manter-se informado acerca de alterações que possam afetar a sua viagem. Segue-se uma lista de informações de viagem.

Aviso Importante

Longer than usual wait times 17 de setembro, 2021

We are currently receiving an exceptionally high volume of calls and messages to our Contact Centre, which causes much longer delays than those to which our customers are accustomed. We sincerely apologize for this and thank you for your patience. Rest assured that we are doing everything we can to reduce wait times as much as possible: this is our top priority.

Before calling our Contact Centre, we invite you to consult the links below:

Entry requirements by destination Modify or cancel a reservation Refund request status

Aviso de Viagem

Travelling to France? Submit a health pass request19 de agosto, 2021

A health pass is now required to travel within France (train and plane) and to access leisure and culture venues (museums, theatres, restaurants, etc.). This pass will be given to people who have either been tested with a negative result or who have been fully vaccinated with an approved European Medicines Agency vaccine or similar.

Please refer to the entry requirements in our practical guide to find out how to submit a request.

Resumption of our operations30 de julho, 2021

We now offer flights across Canada, to the United States, Europe and the South, as well as South packages. Looking for inspiration? Check out the full list of exciting destinations we’re flying to this summer and this winter.

Histórico