Air Transat voted North America’s Best Leisure Airline at the 2022 Skytrax World Airline Awards
Air Transat is pleased to announce that it has won the title of North America’s Best Leisure Airline at the 2022 Skytrax World Airline Awards.
“We are honoured to earn this award, which comes despite the many challenges faced by all industry players in recent months,” said Annick Guérard, President and Chief Executive Officer, Transat. She added: “Our enduring commitment to our passengers is to provide them with unparalleled experiences when they travel with us, and this award is proof that we continue to deliver on this promise. We also want to acknowledge the dedication and professionalism of our teams, without whom none of this would be possible.”
For his part, Edward Plaisted, Chief Executive Officer at Skytrax, stated: “We congratulate Air Transat on being voted by travellers as the Best Leisure Airline in North America. This is a fantastic success for Air Transat, not only in terms of delivering an enjoyable customer experience but doing this in what has been the most challenging of times for many airlines as the world emerges from the pandemic.”
The Air Transat experience
The carrier serves nearly 60 destinations on three continents with a new-generation fleet made up of the greenest aircraft in its category, the Airbus A321LR Air Transat also recently announced the forthcoming delivery of four Airbus A321XLRs, another milestone in its fleet renewal and simplification. Through its many air and land transportation partnerships, the carrier strives to continually expand its offering of destinations and broaden travellers’ horizons.
Air Transat will also continue to stand apart with its warm and friendly experience at every step of the customer journey, from the booking process to the return home, with features like its exclusive Club Class which combines comfort and personalized service, its very inviting Economy Class, its Kids Club created especially for globetrotters aged 2 to 11, and, finally, its Option Plus upgrade for travellers seeking an enhanced travel experience.
About the World Airline Awards
The World Airline Awards are wholly independent and impartial, introduced in 1999 to provide a customer satisfaction study that was truly global. Travellers across the world vote in the largest airline passenger satisfaction survey to determine the award winners. The awards are referred to by media around the world as the “Oscars of the aviation industry.” All costs of the survey and awards event are paid by Skytrax, and airlines do not pay any entry or registration fee. There are no charges for use of the award logos and results. The online customer survey ran from September 2021 to August 2022, together with invitations sent to previous-year respondents in the survey database. The customer survey is provided in English, French, Spanish, Russian, Japanese and Chinese. Over 100 customer nationalities participated in the 2021-2022 survey, with 14.32 million eligible entries counted in the results. Survey entries are screened to identify IP and user information, with all duplicate, suspect or ineligible entries deleted. More than 300 airlines are featured in the final award results.