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Contact us

For any request concerning a reservation, a price quote or modification to a booking made on our website, please contact our Contact Centre at +1-514-636-3630 24 hours a day, 7 days a week. For a booking made via a travel agency, please contact your travel agent.

Hearing impaired: +1-514-906-5196 (TTY) (long distance charges may apply).

Telephone Comments


Hearing impaired:
+1-514-906-5196 (TTY) 
(long distance charges may apply) 

Only for bookings made on or via the Air Transat call center.

At Air Transat, we value your experience flying with us and appreciate how frustrating it can be to leave something behind on an aircraft. In order to reunite you with your belongings, we have partnered with Chargerback to manage our Lost and Found services. For best results, make sure that you provide as much information as possible when completing the form. Once you have submitted the form to Chargerback, a tracking number will be emailed to you. If your lost item is located, Chargerback will send you an email with instructions on how to retrieve your item.

“Please note that Air Transat offers Lost and Found services as a courtesy and is not liable for any missing property or damaged items.”

If the item was lost on an Air Transat flight, please complete the following form.

If the item you have lost is a piece of checked baggage, please complete the following form baggage claim or call +1-800-388-5836

If the item you have lost is a passport, you must immediately advise the authorities, such as a passport office or consulate. All passports that are found by Air Transat are turned over to Local Immigration Office or Canada Border Services.

If the item was lost anywhere at the airport, please contact the airport lost and found services.

If the item was lost at a hotel, please contact the hotel directly.

Did you experience a flight disruption? You must contact us through this form.
For any other questions/comments, please fill in the corresponding e-form.

Telephone Website/Email

(from Canada and USA only)

Hearing impaired:
+1-514-906-5196 (TTY) (long distance charges may apply) 

Click here for more information about baggage claims or fill in this claim form.

Telephone Comments


Hearing impaired:
+1-514-906-5196 (TTY) (long distance charges may apply) 

Monday to Friday
9 am to 5:30 pm



Hearing impaired:
+1-514-906-5196 (TTY) (long distance charges may apply) 

Website/Email Comments

Cargo Website

Click here for information about transportation or shipping of oversize, heavy, restricted or dangerous goods that cannot be carried as checked baggage

Click here for media inquiries.

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If your request is related to access, rectification or erasure of your personal information, you must fill out the identity verification form and follow the instructions.

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