By continuing to use this site, you agree to the cookies used, for example, to improve your browsing experience and to personalize the content of the Website. For more information and/or to change your current cookie settings, please refer to our Cookies Policy

1 active alert.
Travel advisory Latest updates
április 3., 2020 - CORONAVIRUS UPDATES

If you were unable to travel due to the cancellation of your flight, you will receive a credit for future travel to be used within 24 months of your original travel dates. You do not need to contact us to obtain this credit, it will be automatically applied to your account.

Contact us

For any request concerning a reservation, a price quote or modification to a booking made on our website, please contact our Contact Centre at +1-514-636-3630 10:00-02:00, 7 days a week.  For a booking made via a travel agency, please contact your travel agent.

Telephone Website/Email Comments


Please fill in an electronic form to contact us.

Monday to Friday
9 am to 5:30 pm

Telephone Website/Email Comments


Click here for more information about arrivals and departures in the next 48 hours

Service in French and English
Monday to Friday
9 am to 5:30 pm

At Air Transat, we value your experience flying with us and appreciate how frustrating it can be to leave something behind on an aircraft. In order to reunite you with your belongings, we have partnered with Chargerback to manage our Lost and Found services. For best results, make sure that you provide as much information as possible when completing the form. Once you have submitted the form to Chargerback, a tracking number will be emailed to you. If your lost item is located, Chargerback will send you an email with instructions on how to retrieve your item.

“Please note that Air Transat offers Lost and Found services as a courtesy and is not liable for any missing property or damaged items.”

If the item was lost on an Air Transat flight, please complete the following form.

If the item you have lost is a piece of checked baggage, please complete the following form baggage claim or call +1-800-388-5836

If the item you have lost is a passport, you must immediately advise the authorities, such as a passport office or consulate. All passports that are found by Air Transat are turned over to Local Immigration Office or Canada Border Services.

If the item was lost anywhere at the airport, please contact the airport lost and found services.

If the item was lost at a hotel, please contact the hotel directly.

Did you experience a flight disruption? You must contact us through this form.
For any other questions/comments, please fill in the corresponding e-form.

Telephone Website/Email

(from Canada and USA only)

Click here for more information about baggage claims or fill in this claim form.

Telephone Comments


Monday to Friday
9 am to 5:30 pm

Telephone Comments


Monday to Friday
9 am to 5:30 pm

Website/Email Comments

Cargo Website

Click here for information about transportation or shipping of oversize, heavy, restricted or dangerous goods that cannot be carried as checked baggage

Click here for media inquiries

Click here for any questions or comments related to our Privacy Policy

If your request is related to access, rectification or erasure of your personal information, you must fill out the identity verification form and follow the instructions.

Air Transat's mobile app, the key to: your boarding cards, online check-in and updates on your flight status.  Will open in a separate browser window
Was this page helpful? No login required

Click to vote "yes".

Click to vote "no".

1 18