Aviso para viajeros

Esta sección incluye un aviso importante y recomendaciones para el viaje. Te recordamos que es importante mantenerse informado acerca de los cambios que puedan afectar tu viaje. A continuación, se presenta una lista de recomendaciones.

Notificación importante

Update Cubafebrero 9, 2026

Air Transat, along with other carriers, has been notified by Cuban authorities of a temporary suspension of kerosene refueling at airports in the country.

We understand that this situation may be concerning. Given its unpredictable nature, we are offering additional flexibility to all customers holding tickets to Cuba through April 30, 2026.

Departures from February 9 to 28, 2026 inclusive

  • Date or destination change with no penalty
    or
  • Full refund via same method of payment on file

Customers or travel agencies must submit a request using the following form:

https://www.airtransat.com/en-CA/forms/cuba-special-flexibility

Recall of Certain Anker Portable Chargersjulio 4, 2025

Recall of Certain Anker Portable Chargers

The Government of Canada has issued a recall notice for specific Anker portable charger models due to potential safety risks. The affected models include:

  • Anker Power Bank (Model A1647)
  • Anker Zolo Power Bank (Models A1681 and A1689)

As a precautionary measure, we ask that passengers do not bring these chargers on board our flights.

For more information, please consult the official Government of Canada recall notice.

Thank you for your cooperation.