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Aviso para viajeros

Esta sección incluye un aviso importante y recomendaciones para el viaje. Te recordamos que es importante mantenerse informado acerca de los cambios que puedan afectar tu viaje. A continuación, se presenta una lista de recomendaciones.

Notificación importante

Longer than usual wait timesseptiembre 17, 2021

We are currently receiving an exceptionally high volume of calls and messages to our Contact Centre, which causes much longer delays than those to which our customers are accustomed. We sincerely apologize for this and thank you for your patience. Before calling us, we invite you to consult the following pages:

Entry requirements by destination Modify or cancel a reservation On-hold help

Recomendación de viaje

Travelling to France? Submit a health pass requestagosto 19, 2021

A health pass is now required to travel within France (train and plane) and to access leisure and culture venues (museums, theatres, restaurants, etc.). This pass will be given to people who have either been tested with a negative result or who have been fully vaccinated with an approved European Medicines Agency vaccine or similar.

Please refer to the entry requirements in our practical guide to find out how to submit a request.

Historial