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Aviso para viajeros

Esta sección incluye un aviso importante y recomendaciones para el viaje. Te recordamos que es importante mantenerse informado acerca de los cambios que puedan afectar tu viaje. A continuación, se presenta una lista de recomendaciones.

Notificación importante

Longer than usual wait times septiembre 17, 2021

We are currently receiving an exceptionally high volume of calls and messages. Before calling our Contact Centre, we invite you to consult the links below:

Modify or cancel an existing reservation Obtain the status of a refund request
Check the entry requirements of your destination Use a travel credit to book a flight or a package
Learn more about our baggage policy Learn more about our health and safety program

Recomendación de viaje

Travelling to France? Submit a health pass requestagosto 19, 2021

A health pass is now required to travel within France (train and plane) and to access leisure and culture venues (museums, theatres, restaurants, etc.). This pass will be given to people who have either been tested with a negative result or who have been fully vaccinated with an approved European Medicines Agency vaccine or similar.

Please refer to the links available under the “France” destination in our practical guide to find out how to submit a request.

Resumption of our operationsjulio 30, 2021

We now offer flights across Canada, to the United States, Europe and the South, as well as South packages. Looking for inspiration? Check out the full list of exciting destinations we’re flying to this summer and this winter.