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Our policy on masks

As part of our Traveller Care health and safety program, wearing a mask is mandatory at several stages of your trip. This measure aims to reduce the risk of spreading COVID-19 when the recommended social distancing cannot be respected, and thus ensures the safety of our passengers and employees.

You are, therefore, required to wear a mask:

    • At check-in;
    • During boarding;
    • Throughout your flight (except during drinking/eating or upon request of an agent or crew member);
    • During deplaning;
    • During transfers (for those who purchased packages and/or excursions).

    You will, most likely, have to wear a mask upon arrival at the airport. Be sure to check the requirements of your departure and arrival airports.

Exempt from this requirement are:

  • Children under the age of two. Children between the age of 2 and 5 must have a mask and are encouraged to wear it, depending on their ability to tolerate it as well as put it on and take it off.
  • Passengers with an underlying medical condition that prevents them from wearing a mask. If a passenger does suffer from such a medical condition, they must ask their doctor to complete the Air Transat medical form in the 30 days before their departure and submit it to us at least seven business days before their departure flight. The passenger will also have to present the medical form to the flight attendants on board in order to justify not wearing a mask during the flight.
  • Passengers with hearing impairment (or who interact with people who use lip-reading to communicate) are allowed to wear masks partly made of transparent material that permits lip reading, as long as the rest of the mask is made of multiple layers of tightly woven materials such as cotton or linen and that there is a tight seal between the transparent material and the rest of the mask.

What is considered an adequate mask:

  • Accepted:

    • Medical mask
    • Non-medical masks must meet the following criteria:
      • Made of multiple layers of tightly woven fabric (such as cotton or linen)
      • Be large enough to completely cover your mouth, nose and chin without gaping
      • Have no tears or holes
      • Must be securely attached to your head with ties or ear loops and stay in place
      • Must allow for easy breathing
  • Not accepted:

    • Mask with exhalation valve
    • Scarf or bandana
    • Mask made of plastic sheeting, non-breathable material or material that easily falls apart
    • Face shield only (without mask)
  • ü Failure to comply with these requirements will be considered misconduct that may result in sanctions and/or denial of boarding.